Patient Liaison Manager – International MarketsCompany: myMedroads | Location: Mumbai | Work Mode: Remote (initially)

About myMedroadsmyMedroads is an emerging international healthcare facilitation platform connecting patients across the world with trusted hospitals and specialists in India and other medical destinations.

We are looking for a dynamic, commercially driven and patient-centric Patient Liaison Manager to join our growing team. This is an exciting opportunity to build international referral networks, develop strategic hospital partnerships and manage the complete patient journey — from the first enquiry to treatment completion.

Initially, the focus will be on international markets across Africa, Russia and Eastern Europe, with opportunities to expand into other geographies.

If you combine business development capabilities with strong relationship management skills and enjoy working across cultures and geographies, we would love to hear from you.

Key Roles & Responsibilities1. International Business Development & Partnerships

- Drive international patient referrals across target markets, initially focusing on Africa, Russia and Eastern Europe.
- Identify and develop relationships with international referral partners, doctors, healthcare professionals and medical facilitators.
- Expand myMedroads' network of partner hospitals and healthcare providers across India and other medical destinations.
- Establish partnerships with relevant service providers, including travel, accommodation, visa and ground-handling agencies.
- Explore new market opportunities and referral channels to drive sustainable business growth.
- Coordinate with partner hospitals to ensure accurate tracking and timely processing of eligible referral payouts.

2. Patient Acquisition & Lead Conversion

- Manage international patient enquiries and referrals, ensuring timely follow-ups and effective lead management.
- Coordinate with hospitals to obtain medical opinions, treatment plans, cost estimates and other relevant information.
- Help patients and their families understand treatment options, costs and hospital offerings.
- Build patient confidence, address concerns and drive conversion of qualified enquiries into confirmed patients.




- Maintain a structured pipeline of leads, follow-ups, conversions and referrals.

3. End-to-End Patient Journey Management

- Act as the primary point of contact and designated patient buddy from initial enquiry through treatment completion and post-treatment coordination.
- Facilitate communication between patients, families, hospitals and other service providers.
- Coordinate visa documentation, travel readiness, airport transfers, local transportation and accommodation arrangements.
- Help patients understand treatment plans, estimated costs and any changes arising from additional procedures or medical requirements, in coordination with the hospital.
- Proactively address patient concerns, resolve coordination issues and ensure a smooth patient experience throughout their stay in India.
- Track patient feedback and satisfaction and facilitate relevant post-treatment follow-ups.

4. Partner & Service Quality Management

- Continuously assess partner hospitals on treatment offerings, pricing, service quality and patient experience.
- Identify improvement opportunities and work with hospitals and service providers to enhance the overall patient journey.
- Build sustainable, mutually beneficial relationships with partners.

Skills, Experience & Competencies
- Experience: 2-4 years of relevant experience in medical tourism, international patient services, hospital business development, healthcare partnerships or patient relationship management.
- Industry Knowledge: Good understanding of hospital operations, medical tourism and international patient referral processes.
- Business Development: Proven ability to generate leads, build referral networks, develop partnerships and convert business opportunities.
- International Exposure: Experience dealing with international patients, clients or partners. Exposure to African, Russian,



Eastern European or Middle Eastern markets will be an advantage.
- Communication: Excellent verbal and written English, interpersonal and negotiation skills. Knowledge of Russian, Arabic, French or other international languages will be an added advantage.
- Digital Skills: Comfortable using CRM platforms, MS Office, digital communication and lead management tools.
- Execution: Strong coordination, follow-up, problem-solving and stakeholder management capabilities.
- Education: Graduate or postgraduate qualification in Business Administration, Healthcare Management, Hospital Administration, Marketing or a related discipline.

Personal Attributes

- Self-driven, entrepreneurial and comfortable working in a growing startup environment.
- Commercially oriented, target-driven and accountable for outcomes.
- Empathetic, patient-centric and culturally sensitive.
- Able to work independently, manage multiple priorities and take ownership.
- Flexible to engage with international stakeholders across different time zones.

Working Arrangement, Hours & Location
- Location: Mumbai. Initially, this will be a fully Work from home position(from Mumbai as the base location) until myMedroads establishes its own office.
- Working Commitment: Minimum 40 hours per week.
- Working Hours: Primarily aligned with Indian Standard Time (IST), with flexibility to attend occasional calls outside regular business hours to accommodate international patients and partners.
- Participation in scheduled internal and external meetings is expected.
- Planned absences must be communicated to the reporting manager. Leave will be governed by company policy and applicable approvals.

What Makes This Prospect Interesting?
- Opportunity to be part of a growing international healthcare venture.
- Build and own international relationships and referral networks across multiple geographies.
- Work at the intersection of healthcare, international business development and patient experience.
- Take ownership and make a tangible impact on the company's growth and expansion.

Interested? If you have the right blend of healthcare industry experience, business development capabilities and a passion for patient engagement, we would love to hear from you.

📌 PATIENT LIAISON Manager - Mumbai, India
🏢 myMedroads
📍 India