DAFY is looking for a proactive and experienced Operations Manager to oversee daily operations, manage teams, improve service efficiency, and ensure excellent customer and driver experiences.

Key Responsibilities

- Manage and oversee day-to-day operational activities.

- Monitor booking, driver allocation, trip completion, and cancellation rates.

- Ensure optimal driver availability and efficient fleet utilization.

- Lead, supervise, and motivate operations executives and fleet managers.

- Monitor operational KPIs and implement strategies to improve performance.

- Handle escalated customer and driver issues effectively.

- Develop and implement operational processes and SOPs.

- Coordinate driver recruitment, onboarding, retention, and performance management.

- Analyze operational data and prepare performance reports.





- Ensure smooth coordination between operations, customer support, and management.

Requirements

- Bachelor's degree in Business Administration or a related field.

- 1–3 years of experience in operations management, preferably in mobility, transportation, or service industries.

- Strong leadership, communication, and team management skills.

- Excellent problem-solving and decision-making abilities.

- Proficiency in Excel, reporting, and operational analytics.

- Ability to work in a fast-paced workplace and manage multiple priorities.

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Operations Manager (Kochi)
🏢 DAFY ONLINE PRIVATE
📍 Kochi