Company Description Woofly.in is India’s largest provider of at-home pet grooming services, bringing professional care directly to pet families’ doorsteps. The company offers fully customizable grooming packages designed to meet the specific needs, comfort, and health of each pet. Woofly.in focuses on convenience, safety, and quality, ensuring a stress-free grooming experience at home. Customers can easily book a home visit through woofly.in or by contacting the service team at +91 (phone hidden)

Work Location: Green Park, South Delhi / Gurugram

Role Description We're looking for a proactive and detail-oriented Operations Executive to manage and streamline day-to-day operations at Woofly.

Key Responsibilities

Order Management: Monitor daily orders, manage bookings, scheduling, cancellations and rescheduling.

Quality Management: Ensure service quality, grooming standards and SOP compliance.

Customer Feedback Management:



Handle customer feedback, complaints and escalations to improve customer experience.

Supply Management: Coordinate with groomers, manage availability, track attendance and ensure adequate service capacity.

Operations Monitoring: Track daily performance, identify operational issues and ensure smooth execution.

Qualifications

Strong communication and coordination skills.

Positive problem-solving and multitasking abilities.

Comfortable working in a fast-paced startup environment.

Proficiency in Excel / Google Sheets.

Prior experience in operations, customer support or service management is preferred.

Interested candidates can share their resumes at (phone hidden)

Join us in building India's most convenient pet care platform

📌 Operations Executive (Delhi)
🏢 Woofly.in - Pet Care at Home
📍 Delhi