Business Operations – Central & Eastern Europe (CEE)

- Role Objective To manage and streamline end-to-end business operations for CEE markets from the India Corporate Office by ensuring effective coordination between country teams, manufacturing plants and cross-functional departments.

The role will focus on converting market demand and purchase orders into timely production, dispatch, billing and revenue realization through effective planning, SAP execution, monitoring and coordination.
- Key Roles & Responsibilities

A. Forecast & Demand Planning

- Collect and consolidate monthly, quarterly and annual forecasts from CEE country teams.
- Monitor forecast accuracy and align demand with production capacity and material availability.
- Identify demand variations, supply gaps and potential risks.

B. Purchase Order Management & SAP Execution

- Receive, validate and process purchase orders from CEE markets.
- Ensure accuracy of product details, quantities, pricing, pack sizes and delivery schedules.
- Create and monitor sales orders and related transactions in SAP.
- Coordinate with Commercial, Finance and SCM teams to resolve discrepancies and ensure timely order confirmation.

C. Material & Production Planning

- Coordinate with SCM, Procurement, PPIC and manufacturing plants for material availability and production feasibility.
- Monitor API, raw material and packaging material requirements.
- Track production schedules, batch manufacturing, QA/QC testing and batch release.
- Identify delays and ensure timely resolution of production and supply-related issues.

D. Regulatory & Artwork Coordination

- Coordinate with Regulatory Affairs and country teams for product registrations, approvals, renewals and market-specific requirements.
- Monitor artwork development and approvals.
- Ensure regulatory and artwork readiness before production and dispatch.

E. Test & Release Sample Management

- Plan and coordinate product-wise and country-wise test and release sample requirements.
- Liaise with Production, QA/QC, Warehouse and Regulatory teams for sample availability, testing and approvals.
- Monitor sample dispatch, test reports,



COAs and final release status.
- Maintain sample trackers and ensure timely closure of pending activities.

F. Dispatch & Logistics Coordination

- Coordinate with SCM, Warehouse, QA and Export teams to ensure dispatch readiness.
- Monitor batch release, export documentation and shipment schedules.
- Track pending dispatches and ensure timely delivery commitments to country teams.

G. Billing, Collections & Business Monitoring

- Coordinate with Finance for timely invoicing and billing against dispatched orders.
- Monitor billing performance against monthly and quarterly targets.
- Track outstanding receivables and coordinate with country teams for collection follow-ups.
- Monitor pending orders, revenue gaps and overall business execution.

3. Cross-Functional Coordination The role will act as a central coordination point between:
- CEE Country Teams – Forecasts, purchase orders and market priorities.
- Demand Planning – Forecast consolidation and demand prioritisation.
- SCM / PPIC / Procurement – Material availability and production planning.
- Regulatory Affairs / R&D; – Product registrations, approvals and technical requirements.
- Production / QA / QC – Manufacturing, testing and batch release.
- Artwork Team – Packaging and artwork approvals.
- Warehouse / Export / Logistics – Sample handling, documentation and dispatch.
- Finance / Commercial – Pricing, SAP transactions, billing and collections.

4. Key Performance Indicators (KPIs)
- Forecast accuracy and demand planning effectiveness.
- Timely PO validation and SAP order creation.
- Accuracy of sales orders and commercial transactions.
- Material availability and production plan adherence.
- Regulatory and artwork readiness.




- Timely batch manufacturing, testing and release.
- Test and release sample availability and approval timelines.
- On-time dispatch and delivery performance.
- Billing achievement against business targets.
- Receivables follow-up and collection performance.
- Reduction in pending orders and operational delays.

5. Review & Monitoring Mechanism
- Daily: Critical order status, material shortages, production delays, sample status and dispatch priorities.
- Weekly: PO and SAP order book, forecast versus orders, production progress, regulatory and artwork status.
- Monthly: Billing, dispatch performance, pending orders, sample release status and collections.
- Quarterly: Overall business performance, forecast accuracy and process improvement initiatives.

6. Educational Qualifications & Experience

Mandatory Qualification:

- B.Pharm (Bachelor of Pharmacy).

Preferred Qualification:

- MBA in Operations / Supply Chain Management / Business Administration.

Experience:

- Relevant experience in pharmaceutical business operations, supply chain, order management or commercial operations.
- Experience in SAP, demand planning, production coordination and export operations will be an added advantage.
- Exposure to international markets and cross-functional coordination is preferred.

7. Overall Role Ownership The position will own the end-to-end operational coordination of CEE markets, from forecast consolidation and PO validation to SAP order execution, material planning, production, sample coordination, batch release, dispatch, billing and collection follow-up. The individual will serve as the central link between country teams, India Corporate Office and manufacturing plants, ensuring operational efficiency, timely order execution and business continuity.

Ultimate Objective:

To bridge market demand with manufacturing and supply chain execution, ensuring timely order fulfilment, operational excellence, customer satisfaction and revenue growth.

Business Operations – Connecting Market Demand to Manufacturing Excellence and Revenue Growth.

📌 Operations - CEE (Hyderabad)
🏢 MSN Laboratories
📍 Hyderabad