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We are looking for an experienced Operations Lead to manage end-to-end Background Verification (BGV) operations, ensuring operational efficiency, quality, and timely delivery

Job Title : Operation Lead / Manger

Experience : 4+ Years

Location : Tambaram Mepz

Shift : General

Requirements

Key Responsibilities:

- Manage daily BGV operations, ensuring SLA and TAT adherence.
- Lead, mentor, and monitor the performance of the operations team.
- Oversee employment, education, address, criminal, and reference verification processes.
- Monitor productivity, quality, pending cases, and operational KPIs.
- Handle client escalations and stakeholder coordination.
- Prepare and review daily, weekly, and monthly MIS reports.
- Ensure process compliance, data confidentiality, and quality standards.
- Identify process gaps and drive continuous improvement.

Required Skills:

- 4+ years of experience in BGV operations.
- 2–3 years of team handling experience.
- Strong knowledge of BGV processes and verification workflows.
- Excellent leadership, communication, and client management skills.
- Positive knowledge of MS Excel, MIS, SLA, and TAT management.

📌 Operation Lead / Manger (Tamil Nadu)
🏢 Verifitech
📍 Tamil Nadu