Support Engineer (Bengaluru)

Support Engineer (Bengaluru)

11 Nov
|
Connexr Solutions
|
Bengaluru

11 Nov

Connexr Solutions

Bengaluru

Skill Category: Data Engineering

Location: Bangalore (Hybrid)

Experience: 1–3 Years (Candidates with 6+ months O9 exposure may also be considered)

Budget: Up to INR 10 LPA

Employment Type: Full‑Time

Key Responsibilities:

- Act as an O9 Support Engineer, handling BAU support for Sony with production system access.

- Investigate and resolve user queries/issues via assigned support tickets.

- Collaborate with O9 platform support team for production fixes and release management.

- Provide timely updates to users and document resolutions in ITSM tools.

- Conduct requirement analysis, prepare reports, and communicate effectively with stakeholders.

- Participate in UAT, user training, and business process documentation.

- Work in Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST); occasional on‑call support.

Mandatory Skills:

- Strong SQL (must have)

- Python (required)

- IBPL

- Exposure to O9 Supply Planning solutions

- Supply Chain Planning / Analytics

- R‑Script, JavaScript





- Basic Java knowledge (preferred)

Good to Have Skills:

- Exposure to Supply Planning tools (OMP, Kinaxis, Oracle Fusion Cloud, VB Macro)

- Supply Chain Analytics certifications

- Remedy on Demand / other ticketing tools

- Business Analyst qualifications

Qualifications:

- BTech / BE / MCA

Interview Process:

- L1: Virtual

- L2: Face‑to‑Face (Candidate acknowledgement email required)

Work Preference:

- Hybrid mode

Submission Guidelines for Recruiters:

- Email: [email protected]

- Subject Format: Req ID || Skill || Candidate Name(s) OR Resume Count || Client Name

- Rule: One skill per email submission.

- Screening Parameters (must be included):
- Total Experience: ___ years

- O9 Platform / Support Engineering: ___ years

- Supply Chain Planning / Analytics: ___ years

- SQL: ___ years

- Python: ___ years

- IBPL: ___ years

- Java (if any): ___ years

📌 Support Engineer (Bengaluru)
🏢 Connexr Solutions
📍 Bengaluru

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