Purpose of Job:

To manage, maintain, and optimize performance, security, and high availability of organization's network infrastructure across office locations, on-premises data centers and cloud infrastructure, ensuring reliable system operations, seamless application deployments, and high availability of critical IT services. Maintain 24/7 network reliability, minimize downtime and manage incidents.

Essential Qualifications:

- Bachelors or masters degree in computer science, Information Technology, Electronics & Communication, or related field

- 8+ Years overall experience, with 5+ years in network design, operations, infrastructure management and team management

- CCNP, CCIE (preferred), or equivalent (JNCIE, PCNSE). AWS Advanced Networking Specialty (preferred).

Preferred Key Skill /Qualifications :

- Demonstrable experience as a Network Operations Manager / Network Manager in an enterprise environment

- Expert-level knowledge of enterprise networking including routing, switching, wireless, LAN, WAN and network segmentation

- Strong hands-on experience with CISCO switches and routers, SOPHOS / next-generation firewalls and enterprise network infrastructure

- Advanced knowledge of network protocols and technologies including VLAN, MPLS, BGP, OSPF, EIGRP, IPSec VPN and site-to-site VPN

- Experience in managing public IPs, subnetting, routing, VLAN configuration and inter-site connectivity

- Experience in SD-WAN architecture and implementation, cloud networking and hybrid connectivity

- Robust knowledge of network security including firewall policies, IPS/IDS, access controls, NAC, 802.1X and Zero Trust principles

- Experience with network monitoring and observability tools such as PRTG, SolarWinds, ThousandEyes, NetFlow/sFlow or equivalent

- Proficiency in network performance monitoring, capacity planning, traffic engineering and bandwidth optimization

- Experience in network vulnerability assessment, security hardening and remediation of identified vulnerabilities

- Knowledge of network automation using Python, Ansible, NETCONF, REST APIs or Terraform

- Experience in NOC design, 24x7 network monitoring, incident management and SLA/SLO governance

- Strong vendor management experience covering ISPs, telecom providers, OEMs and managed service providers

- Strong leadership, stakeholder management, communication and team development skills

- ITIL v4 knowledge with practical experience in incident, problem, change and service management

- Excellent analytical,



troubleshooting, root-cause analysis and problem-solving skills

- Ability to drive network operations improvement, standardization, automation and modernization initiatives

Essential Experience

- Designing and managing large-scale enterprise network architectures across multiple locations

- Leading Network Operations Center (NOC) setup and 24x7 operations management

- Defining and enforcing network security policies, access controls, and segmentation strategies

- Managing WAN/LAN/Wireless networks, data center interconnects, and cloud connectivity

- Driving network transformation initiatives: SD-WAN, cloud migration, SASE adoption

- Ensuring network SLA compliance, uptime targets, and performance optimization

- Conducting network capacity planning, traffic engineering, and bandwidth optimization

- Leading incident response for network outages and conducting post-mortem analysis

- Managing network-related audits, compliance (ISO 27001, HIPAA), and risk assessments

- Building and mentoring high-performing network engineering teams

- Vendor evaluation, procurement, and managed service provider governance

Key Roles/Responsibilities:

- Responsible for driving all network technical and functional issues towards closure across all organizational locations

- Design, implement, manage and continuously improve the organization's end-to-end network infrastructure across sites and cloud environments

- Lead and scale Network Operations Center (NOC) operations for 24x7 network monitoring, incident management and timely service restoration

- Define and maintain network architecture standards, policies, SOPs and operational procedures aligned with business and security requirements

- Oversee WAN, LAN, WLAN, data center networks, Internet connectivity and cloud network connectivity

- Install, configure, administer, monitor and support network equipment including routers, switches, firewalls, wireless infrastructure and related network services

- Manage CISCO switches and routers and SOPHOS firewalls, including configuration, policy administration, upgrades,



troubleshooting and performance optimization

- Manage Public IPs, VLANs, routing, subnetting, site-to-site IPSec VPNs and inter-site connectiviy

- Drive network modernization initiatives including SD-WAN, SASE, cloud networking and network automation

- Ensure network security through segmentation, firewall policies, intrusion prevention, access controls, vulnerability remediation and Zero Trust principles

- Establish proactive network monitoring, alerting and performance management to identify connectivity, availability and capacity issues

- Manage network performance, capacity planning, traffic engineering, bandwidth utilization and SLA compliance

- Lead network-related incident response, problem determination, workaround resolution, root-cause analysis, post-incident review and disaster recovery planning

- Conduct periodic network vulnerability assessments and coordinate timely remediation of identified security weaknesses

- Coordinate diagnosis, investigation and resolution with business teams, application owners, InfoSec, infrastructure teams, ISPs, OEMs and other vendors

- Manage network-related support cases and requests through ticketing tools, email, telephone and in-person support while maintaining service quality

- Ensure network services are fully operational, and any loss of service is restored within agreed response and restoration timelines

- Manage network vendors, service contracts, procurement and performance of ISPs, telecom providers, OEMs and managed service providers

- Collaborate with InfoSec, DevOps, System Administration, Application and Field Operations teams for integrated infrastructure operations

- Mentor, train and develop network engineering and NOC teams and build succession plans

- Maintain accurate network topology diagrams, configurations, asset information, SOPs, troubleshooting guides and operational runbooks

- Ensure adherence to ITIL processes, SLAs, internal controls, security standards, audits and applicable regulatory requirement

- Drive continuous improvement through standardization, automation, monitoring, capacity optimization and network modernization

- Excellent analytical and problem-solving skills with the ability to remain calm and make effective decisions during major network incidents

- Flexibility responsibilities may require occasional evening and weekend work for critical incidents, maintenance and planned network changes

📌 Network Operations Manager (Hyderabad)
🏢 Piramal Swasthya
📍 Hyderabad