Key Responsibilities

1. Hardware & Technical Support

- Troubleshoot and resolve hardware, operating system, and application-related issues in laptops and desktops.
- Handle installation, configuration, maintenance, and troubleshooting of IT hardware.
- Manage hardware assets, asset tagging, inventory records, and IT equipment allocation.
- Ensure timely resolution of employee IT support requests.

1. Network & Connectivity Management

- Good knowledge of LAN, WAN, routing, switching, and network troubleshooting.
- Configure and troubleshoot Wi-Fi routers, access points, network printers, and connectivity issues.
- Monitor network performance and ensure stable internet connectivity across all company offices and locations.
- Basic knowledge of firewall appliances, network security, and access control systems.

1. CCTV Monitoring & Surveillance

- Monitor CCTV cameras across all company locations and offices.
- Ensure CCTV cameras, DVR/NVR systems, and surveillance equipment are functioning properly.
- Troubleshoot CCTV connectivity, recording, playback, and hardware-related issues.
- Coordinate installation, maintenance, and repair of CCTV systems.
- Ensure CCTV footage is accessible to authorized management personnel when required.

1. Server & Infrastructure Management

- Knowledge of cloud computing, bare-metal servers, and server administration.
- Monitor server health, network performance, and infrastructure availability.
- Knowledge of email servers, remote administration, and troubleshooting.
- Perform data backups and support disaster recovery procedures.
- Monitor system logs, identify issues, and conduct root cause analysis.

1. Remote IT Support





- Provide remote technical assistance and resolve user issues.
- Support employees working from different office and project locations.
- Independently diagnose and resolve technical issues with minimal supervision.

1. Reporting & Coordination

- Prepare daily/weekly IT support and infrastructure reports.
- Escalate critical technical issues to the reporting manager with clear explanations.
- Maintain documentation of IT assets, network infrastructure, CCTV systems, and maintenance activities.
- Coordinate with external IT vendors and service providers whenever required.

Required Skills & Competencies
- Strong troubleshooting skills in hardware, LAN, Wi-Fi, and networking.
- Practical knowledge of CCTV monitoring and surveillance systems.
- Good understanding of IT infrastructure and network administration.
- Knowledge of firewall, servers, cloud computing, and backup management.
- Ability to identify technical problems and independently find solutions.
- Valuable analytical, problem-solving, and root cause analysis skills.
- Hardworking, proactive, adaptable, and willing to learn new technologies.
- Ability to work independently with minimal dependency on the Lead/Manager.
- Hindi & Telugu speaking ability will be an added advantage.
- Ability to communicate technical issues clearly to management and employees.
- Must be comfortable providing IT support across all company offices and locations.
- Should be capable of handling hardware, network, Wi-Fi, and CCTV-related responsibilities independently.
- Must ensure smooth functioning of IT infrastructure and surveillance systems across the organization

Pay: ₹20,000.00 - ₹44,000.00 per month

Work Location: In person

📌 Network & IT Administrator (Hyderabad)
🏢 LPC
📍 Hyderabad