L1 Network Engineer Network Support

Experience: 1–3 Years

Location: Hyderabad

Employment Type: Full-Time / On-Site Support

Job Summary

We are looking for an L1 Network Engineer to support and maintain campus network infrastructure, including Cisco, Extreme, and Ruckus network switches, Wi-Fi access points, and Wireless LAN Controllers (WLCs). The candidate will be responsible for first-level network troubleshooting, connectivity support, basic configurations, monitoring, and incident resolution to ensure smooth network operations.

Key Responsibilities

- Provide L1 support for Cisco, Extreme, and Ruckus network switches.
- Troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
- Assist with switch configurations, port activation, access/trunk ports, and VLAN assignments.
- Support Wi-Fi access points and Wireless LAN Controllers (WLCs).
- Troubleshoot wireless connectivity, authentication, and access-related issues.
- Perform basic network monitoring and identify network faults.
- Handle network connectivity incidents and resolve within defined SLAs.
- Escalate complex network issues to L2/L3 teams with proper documentation.
- Maintain network inventory, configuration records, and incident logs.




- Coordinate with internal IT teams and vendors for network maintenance.

Required Technical Skills

- Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, and subnetting.
- Hands-on experience with network switches and port configurations.
- Understanding of VLANs, access ports, trunk ports, and STP.
- Basic knowledge of Cisco, Extreme, and Ruckus networking environments.
- Familiarity with Wi-Fi access points, wireless connectivity, and WLCs.
- Knowledge of basic network troubleshooting commands such as Ping, Traceroute, and IPConfig.
- Familiarity with network monitoring and ticketing tools.

Qualification & Experience

- Diploma / Bachelor's degree in Networking, IT, Computer Science, or related discipline.
- 1–3 years of experience in L1 Network Support / Network Administration.
- CCNA certification or equivalent networking knowledge preferred.
- Valuable communication, troubleshooting, and coordination skills.

Key Competencies

- Strong troubleshooting and analytical skills.
- Customer-focused approach.
- Ability to work in a campus IT support environment.
- Willingness to work in rotational shifts, if required.

📌 Network Engineer 1 (Hyderabad)
🏢 PSR-IT Services
📍 Hyderabad