This role is responsible to develop and implement companys total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality
Key Responsibilities:
- Conduct process mapping and identify NVA and manual activities for process improvement in Finance , Customer experience Marketing and IA
- Assists in the development of systematic approaches for assuring high quality services for these functions
- Integrates and aligns the processes that will best achieve the desired results
- Make continual improvement of products, processes and systems
- Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
- Identify Critical to Quality Metrices to measure and there by improve process quality for the mentioned functional processes
- Identify and execute Process improvement projects and manage end to end cost optimization
Job Requirements
- Graduate in any stream with process excellence background -LSS BB Certification added advantage
- 6 to 8 years of experience in process improvement, TQM
- Process mapping to Identify key business processes exceptions and bottlenecks
- Experience in planning and executing performance & process transformations
- Demonstrated ability to implement new techniques and continuous improvement programs
- Strong Knowledge on TQM, Lean, Six Sigma tools and framework