Talent Acquisition

Location: Bangalore

About the Team

The Human Resources and People Strategy team at Navi manages the entire employee lifecycle, from talent acquisition and HR operations to employee engagement and development. The team partners closely with business leaders to attract, develop, and retain talent, enabling Navi to scale its businesses while building a high-performance organization.

About the Role

We’re looking for a dynamic and experienced Manager / Senior Manager of Talent Acquisition to lead hiring for Navi’s Strategy & Business Operations (SBO) business. The role will oversee a diverse hiring portfolio spanning high-volume bulk hiring, frontline operations across Customer Experience, Collections, Claims, and other business functions, as well as corporate hiring requirements.

You will lead a team of 8–10 recruiters, partnering closely with business stakeholders to translate workforce requirements into effective hiring plans. The role will play a critical part in enabling business growth through scalable recruitment strategies, robust execution, and a relentless focus on hiring speed and quality. You will also support hiring for specialised business requirements, including Control Tower operations and hospital partnerships within Claims.

What We Expect From You

- Develop and execute hiring strategies: Build and implement talent acquisition plans aligned with SBO’s business priorities, workforce requirements, and growth plans.

- Lead and manage the recruitment team: Manage, mentor, and develop a team of 8–10 recruiters, driving accountability, productivity, and consistent hiring outcomes.

- Drive bulk and frontline hiring: Oversee high-volume recruitment across Customer Experience, Collections, Claims, and other frontline operations, ensuring hiring capacity keeps pace with business demand.

- Partner with business stakeholders: Work closely with business leaders and hiring managers to understand workforce plans, anticipate hiring needs, and develop effective recruitment strategies.

- Support specialised and corporate hiring: Drive hiring for Control Tower, hospital partnerships within Claims, and other corporate roles as required by the business.

- Drive hiring speed and quality: Establish clear hiring plans, monitor recruitment funnel performance, identify bottlenecks,



and take corrective action to meet hiring targets without compromising on talent quality.

- Build scalable recruitment processes: Design and improve sourcing strategies, assessment processes, recruiter workflows, and operating mechanisms to support high-volume and diverse hiring mandates.

- Leverage data and analytics: Track hiring performance through relevant metrics such as hiring plan attainment, time-to-hire, funnel conversion, recruiter productivity, offer acceptance, and quality of hire; use insights to drive continuous improvement.

- Ensure a positive candidate experience: Maintain efficient and consistent recruitment processes, particularly across high-volume hiring, while safeguarding candidate experience and employer brand.

- Optimise sourcing channels and recruitment costs: Build effective talent pipelines and channel strategies, including recruitment partners where required, to maximise hiring efficiency and cost effectiveness.

- Continuously improve hiring effectiveness: Stay abreast of talent market trends, identify opportunities to improve recruitment outcomes, and strengthen the overall talent acquisition operating model.

Must Haves

- Minimum 6 years of overall experience in talent acquisition, including hands-on experience in frontline hiring.

- Proven track record of leading and managing recruitment teams, with accountability for hiring delivery and recruiter performance.

- Strong experience in developing and executing recruitment strategies aligned with business plans and workforce requirements.

- Experience managing diverse hiring mandates across operational roles, with exposure to corporate hiring being an advantage.

- Strong understanding of sourcing channels, recruitment funnel management, hiring metrics, and process optimisation.

- Demonstrated ability to manage multiple hiring priorities in a fast-paced environment while balancing speed, quality, and cost.





- Strong stakeholder management and communication skills, with the ability to influence business leaders and drive alignment on hiring priorities.

- Strong analytical and problem-solving skills, with the ability to identify hiring bottlenecks and translate data into actionable interventions.

- Ability to build scalable recruitment processes, drive operational excellence, and create a high-performance team culture.

- High ownership, execution focus, and the ability to operate independently in a dynamic and evolving business environment.

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.

Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.

📌 Manager - Talent Acquisition (Bengaluru)
🏢 Navi
📍 Bengaluru