Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

AI Gigafactory | Intelligent Agentic Systems at Scale | Genpact

Genpact’s AI Gigafactory enables clients to develop, deploy, and scale innovative AI systems, leveraging advanced technology and deep industry expertise.

Inviting applications for the role of Manager – Retirement

Responsibilities:

- Manage day-to-day service delivery for Retirement operations within the BCM vertical, ensuring consistent performance against SLAs and client expectations.
- Lead a team of associates and team leads, driving accountability, engagement, and continuous improvement in service delivery.
- Collaborate with cross-functional teams including Quality, Risk, and Technology to resolve issues and implement process enhancements.
- Monitor operational metrics and dashboards to proactively identify trends, risks, and opportunities for improvement.




- Ensure adherence to compliance and control frameworks, supporting audits and regulatory reviews with accurate documentation and timely responses.
- Drive process standardization and simplification across Retirement workflows, contributing to broader transformation initiatives.
- Support client interactions and governance forums by providing operational insights, updates, and issue resolution.
- Coach and develop team members, fostering a culture of performance, collaboration, and domain capability building.

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Manager-Retirement (Maharashtra)
🏢 Genpact
📍 Maharashtra