Petpooja

: Role Overview:

A result-oriented Enterprise Account Manager with experience in driving revenue growth, strengthening strategic partnerships, and managing large enterprise portfolios across India in the F&B; and Retail technology ecosystem. Proven track record in acquisition, retention, upselling, cross-selling, and delivering business outcomes through data-driven strategies, superior client service, and cross-functional collaboration.

Experience Range: 6 - 9 years

Educational Qualifications: Any graduation ,or Any PG

Job Responsibilities: Key Responsibilities:

Strategic Account & Partnership Management

Spearhead end-to-end enterprise account management for large brands across India, ensuring growth.

Manage all partnership inbound and outbound initiatives with brands, agencies, and regional business partners to strengthen the ecosystem and unlock new revenue channels.

Successfully acquire and onboard high-value enterprise clients including national QSRs, 5-star hospitality groups, and large chain accounts, expanding market footprint.

Built and negotiated strategic commercial partnerships and joint GTM plans with key ecosystem players.

Revenue Growth, Upsell & Cross-Sell

Drive revenue expansion by identifying upsell and cross-sell opportunities across product lines including POS, CRM, Loyalty, Inventory, Task Management, and Integrations.

Enhance share of wallet within enterprise accounts by positioning new solutions and value-added modules aligned to client needs.

Achieve high renewal rates and reduced churn through proactive engagement and value-based account planning.

Data-Driven Business Growth

Leverage data insights to analyze account performance, customer behavior, adoption metrics, and campaign ROIs to drive continuous improvement and expansion.

Build weekly and monthly performance scorecards, business reviews, and growth plans to ensure measurable client success outcomes.

Client Marketing & Brand Growth Initiatives

Develop integrated marketing & growth strategies with clients to improve brand visibility, customer engagement, and operational efficiency across digital channels and on-ground activations.





Design co-branded marketing campaigns with enterprise partners to drive demand generation and joint brand positioning.

Cross-Functional Collaboration

Coordinate with Product, Operations, Training, Marketing, and Tech/Integration teams to ensure seamless onboarding, implementation, and product adoption for enterprise accounts.

Support product innovation by identifying industry needs and customer feedback, collaborating with R&D;/Product teams to shape recent features and technology roadmaps.

Operational Excellence & Customer Success

Lead the onboarding and integration lifecycle for enterprise accounts including POS deployment, menu engineering, SOP digitization, and system training.

Deliver structured product training, hygiene compliance programs, and performance reviews to improve client experience and solution utilization.

Streamline operations and escalations management to ensure consistent customer satisfaction and SLA delivery.

Skills Required: Enterprise Accounts , Enterprise Account Management

Candidate Attributes: Desired Skills & Qualifications:

Bachelor’s degree in Business, Technology, or equivalent field; MBA preferred.

6-9 years of experience in account management, enterprise client servicing, or B2B SaaS sales.

Proven track record of managing high-value enterprise accounts with measurable business outcomes.

Excellent communication, negotiation, and relationship management skills.

Strong problem-solving attitude and ability to work cross-functionally.

Knowledge of SaaS, F&B; technology, or enterprise solutions is a strong plus.

Comfortable handling senior stakeholders, with a consultative engagement style.

Job Code: KL-EPVF96BX About Us When Petpooja’s first avatar came into being in 2011,



it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations.

Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India. Why Us? Join the Petpooja Family!

Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!

Attitude before Aptitude

When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.

Organic Growth

At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality &

skills fit perfectly into our company culture, then apply for your desired position right away!

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, we’re regarded as great hosts.

📌 Manager Enterprise Sales (Kolkata)
🏢 Petpooja
📍 Kolkata