Position: Manager Content Operation

Job Location: Pune The Senior Manager – Content Operations leads multiple related teams or a significant operational capability within Content Operations. The role integrates delivery plans, trainer capacity, workforce readiness and scientific-content priorities to ensure reliable, high-quality and scalable operations.

The position leads through managers, team leads, trainers and senior specialists where applicable. It balances day-to-day operational performance with capability building, succession, process improvement and readiness for future hiring cohorts and business demand.

Multi-team operational leadership

- - Lead multiple teams- Structure Analysis, Document Analysis and Science Connect teams or an equivalent significant operational capability.
- Integrate delivery plans, priorities, capacity and dependencies across teams.
- Establish clear accountability for quality, productivity, turnaround, policy adherence and issue resolution.
- Make cross-team resource and delivery trade-offs within approved plans, escalating material risks with clear options.

People and leadership capability

- - Lead and develop team leads, trainers and senior specialists, as applicable to the final organization design.
- Set clear goals, review performance, coach leaders and strengthen succession for critical roles.
- Create visible development pathways across specialist, trainer and people-manager careers.
- Build an inclusive, accountable and collaborative operating culture across teams.

Workforce planning and onboarding readiness

- - Translate approved workforce demand into hiring, onboarding, training and deployment plans.
- Partner with HR, Talent Acquisition and operational stakeholders to sequence hiring and manage readiness risks.
- Ensure trainer capacity, curricula, practice cases, assessments and calibration are available before new cohorts join.
- Monitor time to proficiency, quality and productivity during ramp-up and take corrective action where required.

Training and knowledge governance

- - Oversee a repeatable trainer-selection, development and certification approach.
- Ensure technical assessments, training demonstrations and expert-validation inputs are applied consistently.
- Maintain effective knowledge transfer, policy calibration and ongoing trainer capability.




- Use learner and operational outcomes to improve training content and methods.

Scientific quality and process improvement

- - Provide operational oversight for accurate analysis and curation of chemical-structure information in accordance with approved scientific policies and tools.
- Ensure complex or ambiguous cases are escalated to the appropriate specialist or stakeholder and resolved consistently.
- Sponsor workflow, quality, automation and productivity improvements without weakening scientific integrity.
- Use operational data and recurring error patterns to prioritize corrective and preventive actions.

Stakeholder and strategic partnership

- - Partner with senior CAS and ACSII stakeholders on priorities, capacity, quality, workforce readiness and operational risks.
- Convert strategic initiatives into coordinated plans, ownership, milestones and measurable outcomes.
- Communicate trade-offs, dependencies and decisions clearly to senior stakeholders.
- Contribute Structure Analysis perspectives to broader Content Operations, Scientific Informatics, Data Management, Product and transformation initiatives.

Expected Outcomes

- - Integrated and predictable outcomes across multiple teams.
- Balanced resources and timely cross-team prioritization decisions.
- Consistent scientific quality, policy application and operational performance.
- Repeatable onboarding and training capability for planned hiring cohorts.
- A stronger pipeline of trainers, specialists, team leads and future managers.
- Timely resolution of cross-team dependencies, quality concerns and workforce risks.
- Visible progress on process improvement, automation and operational scalability.
- Transparent and trusted partnership with senior stakeholders across ACSII and CAS.

Scope and Decision Authority

- - Leads multiple related teams or a significant Structure Analysis capability.
- Makes day-to-day cross-team prioritization, capacity-allocation and delivery trade-offs within approved plans.




- Determines operating cadence, work allocation principles, escalation routes and capability-development priorities within the role’s authority.
- Recommends workforce plans, hiring priorities, trainer capacity, role design, process changes and investment needs.
- Escalates decisions involving unapproved headcount, material budget commitments, major policy changes or enterprise-level scientific standards through the appropriate governance channel.

What You Bring

Education and scientific foundation

- - MSc in Organic Chemistry, MPharm in Pharmaceutical Chemistry, MPhil, doctoral qualification in Synthetic Chemistry, or a related scientific field.
- Broad understanding of chemical structures, scientific literature and scientific-content operations relevant to Structure Analysis.
- Ability to understand complex scientific policies, quality expectations and specialized technology-enabled workflows.

Leadership And Operational Experience

- - Demonstrated experience leading through other leaders, senior specialists or multiple related teams in a scientific, content, data or knowledge-operations environment.
- Experience integrating workforce capacity, delivery commitments, quality standards and stakeholder priorities across teams.
- Demonstrated formal people leadership, including goal setting, coaching, performance management, talent development and succession planning.
- Experience building or scaling onboarding, trainer, knowledge-transfer or capability-development arrangements.
- Ability to use operational evidence to improve quality, productivity, capacity and risk management.
- Sound workforce, financial and senior-stakeholder judgment appropriate to a significant operational capability.

Leadership competencies

- - Drives Vision and Purpose: connects team priorities to broader Content Operations and organizational outcomes.
- Strategic Mindset: anticipates workforce, capability and operating-model requirements.
- Develops Talent: grows managers, trainers, specialists and successors.
- Organizational Savvy: works effectively across ACSII, CAS and partner functions.
- Balances Stakeholders: integrates scientific quality, delivery, employee and business needs.
- Drives Results: establishes accountability and delivers through others.

📌 Manager – Content Operations (Pune)
🏢 ACS International India (ACSII
📍 Pune