Role & responsibilities

- Manage end-to-end pan-India courier and logistics operations, ensuring efficient and timely movement of consignments.

- Oversee primary and secondary movement across the logistics network, including inter-location and service centre movements.

- Manage forward and reverse logistics operations, including customer-initiated reverse pickups, product returns and movement of materials back to designated service centres or warehouses.

- Drive efficient reverse pickup management, ensuring timely pickup closure, shipment tracking and return movement.

- Manage national and regional courier partners, including vendor selection, rate negotiations, SLA monitoring and performance reviews.

- Monitor key logistics KPIs such as transit TAT, pickup success rate, delivery performance, RTO and reverse logistics turnaround time.

- Optimize logistics costs while maintaining service quality and operational efficiency.

- Establish SOPs, tracking mechanisms and reporting systems to ensure seamless logistics operations across India.

- Coordinate with internal teams,



service centres and external logistics partners to resolve operational issues.

Preferred candidate profile

- 7-10 years of relevant experience in courier management, logistics operations or transportation management.

- Strong hands-on experience in managing pan-India courier operations.

- Mandatory experience in both primary and secondary movement.

- Proven experience in reverse logistics, particularly customer-side reverse pickups, product returns and return shipment management.

- Experience managing multiple national and regional courier partners and 3PL vendors.

- Candidates from established courier/logistics service providers or brand-side logistics teams are preferred.

- Experience in service-oriented industries such as telecom, electronics, consumer durables or technical service networks will be an advantage.

- Solid understanding of logistics cost management, vendor negotiations, SLA monitoring and operational performance metrics.

📌 Logistics Head (Chennai)
🏢 Zebronics
📍 Chennai