Analyst, KYC Operations – Quality Assurance (QA)

Job Grade: 28

Business Unit: Global Merchant & Network Services (GMNS)

Team: Financial Crimes Delivery | Global Governance, Risk, Remediation & Operations (GRRO)

About the Role The Analyst, KYC Operations – Quality Assurance (QA) is part of the Financial Crimes Delivery team within GRRO under Global Merchant & Network Services (GMNS) business unit. The team partners across the business to deliver trusted and frictionless merchant experiences through resilient, compliant and productive operational processes that safeguard the network, reduce operational and financial crime risk, and support sustainable growth.

The Analyst will execute day-to-day KYC quality assurance reviews in accordance with established procedures, review criteria and quality standards. The role involves reviewing case documentation, recording evidence-based findings, maintaining accurate review records and supporting the timely identification and escalation of quality issues.

This is an individual contributor position focused on delivering accurate and consistent reviews.

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