Role Overview The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

- Own and manage a portfolio of strategic/key enterprise accounts

- Build strong relationships with CXOs, decision-makers, and influencers

- Act as the primary point of contact for all client interactions

- Drive customer satisfaction and retention

- Achieve revenue, margin, and growth targets

- Identify opportunities for

- Upselling

- Cross-selling

- Current business within existing accounts

- Develop and execute account growth strategies

- Create account plans including

- Business objectives

- Stakeholder mapping

- Opportunity pipeline

- Align internal teams to deliver on account strategy

- - Understand customer pain points and business challenges

- Position company offerings as value-driven solutions





- Lead proposals, negotiations, and deal closures

- Collaborate with

- Pre-sales

- Delivery / operations

- Product / engineering

- Ensure smooth project execution and delivery

- Ensure successful onboarding and adoption

- Monitor customer health and satisfaction (CSAT/NPS)

- Handle escalations and ensure timely resolution

Requirements

- Strong enterprise sales & account management experience

- Excellent stakeholder management & communication skills

- Proven ability to close large deals

- Strategic thinking and problem-solving

- Negotiation and commercial acumen

- Ability to manage complex, multi-location accounts

- 5 –12 years of experience in:

- Key account management / enterprise sales

- Experience in B2B / SaaS / manufacturing / technology solutions preferred

- MBA or equivalent (preferred but not mandatory)

📌 Key Account Manager (Pune)
🏢 MarketScope
📍 Pune