Account Relationship Management:

- Develop and maintain long-term relationships with key clients, serving as one point of contact.

- Conduct regular business connects with clients to assess satisfaction, address concerns, and identify opportunities for growth.

Revenue Growth & Expansion

- Identify and pursue upsell and cross-sell opportunities within existing accounts to drive incremental revenue.

- Design and implement referral program to drive references from existing accounts

- Collaborate with cross-functional teams to provide solutions that meet the evolving needs of strategic accounts.

Customer Success & Retention

- Work with Key Clients to drive product adoption and utilization.

- Consistently monitor client health and proactively manage any risk of churn.

Contract Management & Renewals

- Track and lead negotiations for contract renewals and expansions, ensuring favorable terms and high client retention.





- Track and report on contract performance, ensuring compliance with service level agreements (SLAs).

Feedback & Continuous Improvement:

- Gather and communicate client feedback and competition information to internal teams to influence product improvements and service enhancements.

Requirements

- Experience in strategic account management, sales leadership, or business development within the technology or SaaS industry.

- Proven track record of managing high-value accounts and achieving revenue targets

- In-depth understanding of SaaS business models, cloud-based solutions, and subscription economics.

- Has experience working with Tech and Product teams

- Excellent interpersonal and stakeholder management skills

- Exceptional communication and interpersonal skills.

📌 Key Account Manager (Noida)
🏢 MarketScope
📍 Noida