Role Overview

We're looking for a hands-on KAM who owns the full lifecycle of lender partnerships - from onboarding and integration, through steady-state performance, to commercial growth. This role is execution-led with strong strategic instincts. You know how to run a clean review, push for better TAT, and keep a lender relationship healthy through the friction that comes with high-volume home loan distribution.

You'll manage 10–12 Banks and NBFCs, working closely with both lender stakeholders and Ambak's internal teams to drive consistent disbursement performance. The role rewards people who are operationally sharp, commercially aware, and don't wait to be told what to fix.

What You'll Do

Account Ownership & Relationship Management

- Own 10–12 lender accounts across the full relationship lifecycle - onboarding, steady state, and growth
- Build strong working relationships across credit, operations, and business teams at partner institutions
- Engage Business Heads for escalation resolution, commercial planning, and product alignment discussions
- Serve as the primary internal-external interface - ensuring both sides have full visibility and context

Growth & Revenue Expansion

- Drive disbursement growth through better product adoption, improved funnel conversion, and faster processing
- Full Lifecycle Account Management - Own monthly and quarterly commitment tracking with internal and external stakeholders - flag risks early, course-correct fast
- Unlock green channel arrangements with lenders to quick-track quality files through the sanction pipeline




- Identify opportunities to expand into new customer segments or product configurations within existing accounts

Partner Onboarding & Integration

- Own onboarding of new lender partners end-to-end - from initial setup through legal sign-off and first disbursal
- Coordinate API integration requirements between lender tech teams and Ambak's internal systems
- Ensure smooth go-live - minimise friction, document lender-specific SOPs, and handhold through the first few months
- Work with ops and verification teams to embed lender-specific credit and documentation requirements into Ambak's processes

SLA/TAT Management & Performance Tracking

- Track and own SLA adherence across your account portfolio - sanctions, disbursals, rejections, query TAT
- Conduct structured, data-driven monthly and quarterly business reviews with lender stakeholders
- Identify process gaps causing TAT delays or rejection spikes and drive internal resolution
- Maintain clean portfolio-level dashboards - approval rates, funnel health, TAT trends, outstanding issues

Forecasting & Planning

- Own monthly and quarterly business forecasts for your lender portfolio




- Prepare data-driven review decks and account performance summaries for partner and internal leadership
- Maintain structured account plans - targets, relationship health, open issues, and growth levers

What We're Looking For

1. Strong execution orientation with structured account management habits
2. Demonstrated ability to drive SLA/TAT adherence with external financial institution partners
3. 3-5 years in fintech, lender alliances, or account management in financial services
4. Comfortable with data - tracks performance, spots trends, and presents clearly to internal and external stakeholders
5. Good stakeholder management - works confidently with Business Heads, ops, and internal teams
6. Self-motivated, bias for action - identifies problems and acts on them without waiting for direction
7. Preferred Industry Background – Fintech lending platforms, co-lending companies, or credit marketplaces with lender partnership experience
8. Financial infrastructure companies - account aggregators, payment networks, credit bureaus – Alliance or partnership functions within HFCs, NBFCs, or private sector banks
9. Marketplace businesses with active financial institution relationship management functions

Why This Role

1. Full lifecycle ownership - from onboarding a lender to growing them into a high-performing account
2. High-execution, high-visibility role with direct revenue impact
3. Exposure to commercial negotiations, integration workflows, and cross-functional delivery
4. Clear path to senior KAM and alliance leadership as Ambak scales

📌 Key Account Manager (Mumbai)
🏢 Ambak
📍 Mumbai