Experience: 0–1 Year

Qualification: BCA / B.Tech / MCA

CTC: ₹22,000/- to ₹25,000/- per month (based on experience)

Location: Kochi, Kerala

About SupportSages

SupportSages is a trusted provider of cloud implementation and server management services, catering to businesses across industries and of varying sizes.

With strong expertise in traditional on-premises infrastructure and modern cloud technologies, we have evolved into a comprehensive DevOps and cloud infrastructure services company.

Our vision is to build one of the happiest and most respected organizations, where employees, customers and stakeholders grow together through collaboration, innovation and continuous learning.

Role Overview

We are looking for enthusiastic, responsible and technically inclined individuals to join our team as Junior System Engineers (Linux).

This role is ideal for fresh graduates who are passionate about technology, eager to build their careers in server management and cloud infrastructure, and willing to learn through hands-on experience and mentorship.

The selected candidates will work closely with experienced engineers to monitor infrastructure, troubleshoot basic server-related issues and provide technical assistance to customers.

Key Responsibilities

- Monitor servers, networks and infrastructure systems to identify potential issues
- Provide professional and timely support to customers through live chat.
- Respond to basic customer queries through the ticketing system.
- Identify and perform initial troubleshooting of server and network-related issues.
- Escalate complex technical issues to the appropriate engineering teams.
- Follow established procedures and guidelines while handling technical incidents.




- Work under the guidance and supervision of experienced engineers and mentors.
- Maintain accurate documentation of incidents, troubleshooting steps and resolutions.
- Collaborate with team members and share technical knowledge to support team development.

What We Look For

We value candidates who combine technical aptitude with a strong sense of responsibility, professionalism and a willingness to learn.

Technical Skills

- Excellent written and verbal communication skills, with strong English proficiency.
- Basic understanding of networking, computer hardware and software.
- Good knowledge of Linux operating systems.
- Familiarity with web servers, mail servers, DNS, FTP and SSH.
- Positive understanding of Apache and DNS concepts. Candidates with stronger knowledge in these areas will have an added advantage.
- Basic understanding of firewalls, their purpose and usage.

Professional and Behavioural Skills

- Strong sense of ownership, accountability and responsibility towards assigned tasks.
- Positive attitude towards learning, constructive feedback and continuous improvement.
- Professional and courteous communication with customers and colleagues.
- Ability to work independently as well as collaboratively within a team.
- Willingness to share knowledge and contribute to collective team growth.




- Strong problem-solving skills and the ability to think logically and creatively.
- Self-discipline, reliability and attention to detail.
- Honesty, integrity and commitment to professional responsibilities.
- Enthusiasm to take on challenges and deliver quality work.

What We Offer

- Excellent career growth and advancement opportunities.
- Employee benefits including ESI, PF and other applicable benefits.
- Certification reimbursement for selected professional certifications, including AWS Solutions Architect.
- A supportive learning environment with guidance and mentorship from experienced professionals.
- Opportunities to gain practical exposure to Linux, cloud infrastructure and DevOps technologies.

Work Schedule & Employment Commitment

- The role requires working regularly in rotational shifts, which may include morning, afternoon and night shifts, depending on business requirements.
- Selected candidates will be required to sign a two-year employment agreement with SupportSages at the time of joining.
- Candidates are expected to demonstrate professionalism, reliability, discipline and commitment towards their responsibilities throughout their employment

Why Join SupportSages?

At SupportSages, we believe that the right attitude, willingness to learn and commitment to excellence are the foundations of a successful career.

We provide fresh graduates with an opportunity to develop practical technical skills, work on real-world infrastructure challenges and grow into skilled technology professionals.

If you are curious about technology, take responsibility for your work, value teamwork and are passionate about continuous learning, we would love to hear from you.

📌 Junior System Engineer (Kochi)
🏢 SupportSages Consultancy Services
📍 Kochi