? We're Hiring: ITSM Process Consultant – BMC Remedy & ITIL

? Location: Remote

? Experience: 5–8 Years

⚡ Availability: Immediate Joiners / Serving Notice Period Preferred

? Working Hours: As per EU Business Hours / Client Requirements

? Role Overview

We are looking for an experienced ITSM Process Consultant with strong hands-on expertise in BMC Remedy / BMC Helix ITSM and a solid understanding of ITIL processes. The candidate will work closely with EU stakeholders to consult, assess, design and improve IT Service Management processes, ensuring alignment with ITIL best practices and business requirements.

? Key Responsibilities

- Consult and collaborate with EU stakeholders to understand, review and optimize ITSM processes in alignment with ITIL best practices.
- Provide ITIL expertise and recommendations across key ITSM processes, including Incident Management, Problem Management, Change Management and Request Fulfilment.
- Configure, administer and manage BMC Remedy / BMC Helix ITSM workflows and processes.
- Translate business and operational requirements into effective ITSM process designs and technical workflows.
- Review existing ITSM processes, identify gaps and recommend improvements.
- Support ITSM process implementation, enhancement and continuous improvement initiatives.
- Work closely with technical teams and business stakeholders to ensure successful adoption of ITSM processes.
- Prepare and maintain process documentation, SOPs, reports and service management guidelines.
- Ensure ITSM processes align with organizational policies, service delivery standards and ITIL frameworks.

? Required Skills & Experience





- 5–8 years of overall experience in IT Service Management (ITSM).
- Mandatory hands-on experience with BMC Remedy / BMC Helix ITSM.
- Practical experience in BMC Remedy configuration, administration, workflow management and implementation.
- Strong understanding of ITIL frameworks and ITSM process consulting.
- Hands-on experience in Incident Management, Problem Management, Change Management and Request Fulfilment.
- Experience in consulting and engaging with EU-based stakeholders.
- Ability to assess business requirements and translate them into effective ITSM solutions.
- Strong communication, analytical and stakeholder management skills.

⭐ Valuable to Have

- ITIL Foundation / ITIL 4 certification.
- Experience in ITSM process transformation and service improvement initiatives.
- Knowledge of SLA management, service reporting and ITSM governance.
- Experience with BMC Remedy workflow customization and process optimization.

Significant Requirement: Hands-on working experience with BMC Remedy / BMC Helix ITSM is mandatory. Candidates with only theoretical ITIL knowledge or general ITSM exposure without practical BMC Remedy experience will not be considered. ? Key Skills: ITSM, BMC Remedy, BMC Helix, ITIL, Incident Management, Problem Management, Change Management, Request Fulfilment, ITSM Consulting, Process Improvement.

? Interested candidates can share their updated resumes at: [email protected]

You can also DM us or refer suitable candidates.

#Hiring #ITSM #BMCRemedy #BMCHelix #ITIL #ITSMConsultant #IncidentManagement #ChangeManagement #NextGenIdentity

📌 ITSM Process Consultant – BMC Remedy & ITIL (India)
🏢 NextGen Identity
📍 India