Job Summary

We are looking for a proactive and technically skilled IT Support Engineer with 1-2 years of hands-on experience in IT infrastructure and end-user support. The candidate will be responsible for providing in office and remote IT support across both internal environments and client locations, ensuring smooth operation of systems, applications, and virtualized environments.

Required Skills & Qualifications

- Provide L1/L2 IT support for Network, Windows Server and Windows client environments
- 1-2 years of experience in IT support / system administration
- Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP)
- Support VDI and virtualization platforms (VMware / Hyper-V / similar)
- Manage and troubleshoot desktop, laptop, printer, and peripheral issues.




- Provide application support for business and client applications
- Handle on-site client visits for issue resolution, system setup, and maintenance
- Coordinate with internal teams and vendors for escalated issues
- Maintain documentation, incident logs, and asset records
- Ensure adherence to IT policies, SLAs, and best practices
- Relevant certifications such as CompTIA A+, CCNA, etc are a plus
- Bachelor's degree in Computer Science, Information Technology, or a related field

Pay: ₹180,000.00 - ₹216,000.00 per year

Work Location: In person

📌 IT System Support Engineer (Kochi)
🏢 Hatics Technologies
📍 Kochi