- Experience: 3 to 6 years

- Shift: 24x7 rotational shifts

- Contract Duration: 6 months, extendable based on project requirements.

- Office Location: Sector 48, Gurgaon.

Key Responsibilities

Technical Support &

- Operations

- Provide Level 2 technical support for user hardware, software, and network-related issues.

- Troubleshoot end-user devices including laptops, desktops, printers, docking stations, and peripherals.

- Manage Wi-Fi networks, including configuration, troubleshooting, and performance monitoring.

- Handle network support tasks such as LAN/WAN issues, VPN support, and switch/router-related troubleshooting.

- Support telephony systems, including PRI/SIP configurations, IP-PBX management, and SaaS-based telephony platforms.

- Ensure timely resolution of incidents raised through ticketing tools such as ServiceNow, Salesforce, Jira, etc.

- Assist in implementing new IT projects, system upgrades, and technology rollouts.

Cloud &

- Infrastructure Management

- Work with cloud technologies such as Microsoft Azure, AWS, and Google Cloud Platform.

- Support cloud-based identity, security, and infrastructure services.

- Assist in monitoring and maintaining cloud resource utilization and performance.

Network &

- Security

- Understanding of devices like Cisco and FortiGate firewalls, routers, and switches.

- Support network security configurations, policies, and troubleshooting.

- Work closely with senior IT staff to ensure network uptime, reliability, and compliance.

Vendor &

- Asset Management

- Coordinate with vendors for procurement, support, and maintenance of IT hardware and services.

- Track IT inventory, warranties, repairs, and replacements.

- Manage vendor relationships to ensure timely delivery and service commitments.





Technical Skills Required

- Strong understanding of network technologies (LAN/WAN, VLANs, Routing, Switching).

- Working knowledge of cloud platforms (Azure, AWS, Google Cloud).

- Skilled in troubleshooting local IT hardware and network issues.

- Experience with Wi-Fi configuration and management.

- Familiarity with ticketing tools (ServiceNow, Salesforce, Jira).

- Good understanding of telephony systems including IP-PBX, PRI, SIP, and SaaS telephony.

- Hands-on experience with Cisco and FortiGate network devices.

Technical Learning &

- Development

- Strong aptitude for learning new technologies quickly.

- Interest in adopting recent tools, platforms, and industry best practices.

Experience Requirements

- Minimum 5 years of hands-on experience in technical support, IT operations, or infrastructure roles.

- Experience working in a fast-paced, service-oriented environment.

Communication Skills

- Excellent verbal and written communication skills in English.

- Ability to communicate clearly, logically, and professionally with different stakeholders.

- Active listening, good interpersonal skills, and ability to manage emotions effectively.

- Knowledge of the local language (Hindi) is an added advantage.

Vendor Management

- Ability to work with external vendors for IT hardware, networking, cloud services, and telephony solutions.

- Coordinating procurement, delivery timelines, and technical support.

Educational Qualifications

- Bachelors degree or specialization in Information Technology, Computer Science, or a related discipline.

Language Requirements

- Proficiency in English (mandatory).

- Knowledge of local language (usually Hindi).

Travel Requirements

- Moderate travel may be required based on project or operational needs.

📌 IT System Administrator - 6 Months project need Immediate Joiners (Gurugram)
🏢 Catalyst Corporate Services
📍 Gurugram