JOB DESCRIPTIONPosition: IT Executive

Organisation: Vishwa Jagriti Mission (VJM), Bharat

Department: Information Technology (IT)

Experience Required: Minimum 5 Years

Employment Type: Full-Time

Location: Mundaka, Delhi

Reporting To: Management / Head of Administration

Job Purpose

Vishwa Jagriti Mission is looking for a competent, proactive and technically sound IT Executive to manage and maintain the organisation's complete IT infrastructure, including computer hardware, software, networking, servers, internet connectivity, IT security and technical support.

The candidate will be responsible for ensuring smooth and uninterrupted functioning of all IT systems across the organisation's offices and associated establishments.

Key Roles & Responsibilities

1. Hardware & IT Infrastructure Management

- Manage, maintain and troubleshoot desktops, laptops, printers, scanners, servers and other IT peripherals.
- Handle installation, configuration, upgradation and maintenance of computer systems.
- Maintain an inventory of IT assets, hardware and accessories.
- Coordinate hardware repairs, AMC services and vendor management.

2. Software & Application Management

- Install, configure and maintain operating systems and application software.
- Manage software licensing, updates, renewals and compliance.
- Troubleshoot operating system, application and compatibility-related issues.
- Provide technical assistance for office productivity tools, email systems and other organisational applications.

3. Networking & Connectivity

- Manage and maintain LAN, WAN, Wi-Fi, routers, switches and firewall configurations.
- Monitor internet connectivity and resolve network-related issues.
- Ensure stable and secure network connectivity across offices and departments.
- Coordinate with internet service providers and networking vendors.

4. Server & Data Management

- Manage servers, shared folders, user access and network resources.
- Ensure regular data backups and implement data recovery procedures.
- Monitor server performance, storage capacity and system availability.
- Maintain data confidentiality and prevent unauthorised access.

5.



IT Security & Cybersecurity

- Implement basic IT security policies and procedures.
- Manage antivirus, endpoint protection, firewall and system updates.
- Monitor security vulnerabilities and take preventive measures.
- Ensure secure access to organisational data, systems and networks.
- Promote cybersecurity awareness among employees.

6. Technical Support & Troubleshooting

- Provide timely IT support to employees and different departments.
- Diagnose and resolve hardware, software, networking and connectivity issues.
- Provide remote and on-site technical assistance as required.
- Maintain a record of IT complaints, resolutions and pending issues.

7. IT Operations & Administration

- Maintain documentation of IT infrastructure, configurations, passwords/access protocols and assets through secure processes.
- Prepare periodic IT status reports for management.
- Evaluate new technologies and recommend cost-effective IT solutions.
- Coordinate with external IT vendors, service providers and consultants.
- Assist in IT procurement, budgeting and technology planning.

Educational Qualifications
- Bachelor's degree or Diploma in Computer Science, Information Technology, Computer Applications or a related discipline.
- Relevant technical certifications such as CCNA, CompTIA A+, Microsoft, Linux or equivalent will be an added advantage.

Required Experience
- Minimum 5 years of relevant professional experience in IT support, hardware, software, networking and IT infrastructure management.
- Hands-on experience in troubleshooting and maintaining IT systems in a multi-user organisational environment.
- Experience in managing IT vendors, service providers and infrastructure maintenance.

Required Technical Skills




- Strong knowledge of computer hardware and troubleshooting.
- Working knowledge of Windows operating systems and basic Linux administration.
- Good understanding of LAN, WAN, TCP/IP, DNS, DHCP, VPN, routers and switches.
- Experience with server administration and data backup solutions.
- Knowledge of antivirus, firewall and cybersecurity practices.
- Familiarity with Microsoft Office / Microsoft 365, email systems and cloud-based applications.
- Knowledge of CCTV, biometric attendance systems, IP telephony and access control systems will be an added advantage.

Desired Competencies
- Strong problem-solving and analytical skills.
- Ability to work independently and manage multiple IT requirements.
- Excellent communication and interpersonal skills.
- Good coordination and vendor management abilities.
- Strong sense of responsibility, discipline and confidentiality.
- Ability to work under pressure and respond to urgent technical issues.
- Service-oriented attitude with a proactive approach to resolving problems.

Key Performance Indicators (KPIs) The performance of the IT Executive will be assessed on the basis of:
- Uptime and reliability of IT infrastructure.
- Timely resolution of IT-related complaints and technical issues.
- Effectiveness of data backup and recovery systems.
- Network performance and connectivity.
- IT asset management and inventory accuracy.
- Compliance with IT security policies.
- Cost-effective management of IT resources.
- Employee satisfaction with IT support services.

Additional Requirements
- Willingness to travel between organisational offices and associated establishments, whenever required.
- Flexibility to provide technical support during key organisational events and programmes.
- Ability to handle confidential organisational information responsibly.
- A skilled, disciplined and service-oriented approach aligned with the values and working culture of Vishwa Jagriti Mission.

Vishwa Jagriti Mission (VJM), Bharat Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 IT Executive (Delhi)
🏢 Vishwa Jagriti Mission
📍 Delhi