IT Coordinator (In-house)

Company: Vivek Travels

Location: Pitampura, New Delhi

Experience: 1–3 Years

Employment Type: Full time

About the Role

Vivek Travels is looking for a proactive and technically sound IT Coordinator to manage day-to-day IT operations and provide internal technical support. The candidate will act as the primary point of contact between internal teams and our external software development partner.

The role involves supporting and managing our in-house ERP system (VTMS), coordinating software updates, testing recent features, troubleshooting technical issues, and ensuring smooth integration with Zoho Books.

Key Responsibilities

- Coordinate with the external development team for software bugs, feature requests and system enhancements.
- Collect, document and communicate user feedback and technical issues related to the internal ERP (VTMS).
- Conduct User Acceptance Testing (UAT) and test new software releases before implementation.
- Provide training and first-level technical support to employees on VTMS and Zoho Books.
- Monitor data synchronization between VTMS and Zoho Books and identify discrepancies or failed transactions.
- Manage Google Workspace administration, including employee onboarding, offboarding and access permissions.
- Handle basic email configuration, DNS management and email authentication (SPF/DKIM).
- Provide general IT support for office laptops, network connectivity, user accounts and other IT-related issues.
- Maintain proper documentation of technical issues, solutions and system updates.

Required Skills & Qualifications
- 1–3 years of experience in IT Support, IT Coordination,



Software Implementation or Junior Developer roles.
- Good understanding of web applications, software administration panels and basic troubleshooting.
- Basic knowledge of REST APIs, database concepts and SQL.
- Familiarity with ERP systems and software integrations.
- Working knowledge of Zoho Books and Google Workspace administration.
- Understanding of software testing, QA and User Acceptance Testing (UAT).
- Basic knowledge of DNS, email configuration, SPF and DKIM.
- Good communication, coordination and problem-solving skills.
- Ability to explain technical issues to non-technical users.
- Basic accounting knowledge, including invoices, vendors and GST, will be an added advantage.
- Proficiency in Hindi and English.

Preferred / Additional Skills
- Experience with Tally.
- Previous experience in ERP implementation or software support.
- Understanding of API-based integrations and data synchronization.

Ideal Candidate We are looking for someone who is hands-on, organized, responsible and comfortable working with both technical and non-technical teams. The ideal candidate should be capable of independently handling day-to-day IT issues while coordinating effectively with external developers for system improvements.

Job Location

Pitampura, New Delhi

How to Apply

Interested candidates can share their updated resume along with details of their relevant IT support, ERP or software implementation experience.

Join Vivek Travels and become an integral part of our technology and operations team!

Pay: ₹22,000.00 - ₹32,000.00 per month

Work Location: In person

📌 IT Coordinator (Delhi)
🏢 Gryd
📍 Delhi