: International Voice Process - Collections Executive

Department: Collections / Accounts Receivable

Shift: Rotational/Night Shift (International Process)

Location: Manikonda

Experience: 6 months -3 Years

Please contact Rohit HR-(phone hidden) for additional information

Key Responsibilities

Contact customers via outbound and inbound calls regarding overdue accounts.

Follow up on pending payments and ensure timely recovery of outstanding balances.

Negotiate payment plans and settlement options within company guidelines.

Resolve customer queries related to invoices, billing, and payment issues.

Maintain accurate records of customer interactions in CRM systems.

Meet daily, weekly, and monthly collection targets.

Ensure compliance with company policies, client requirements, and collection regulations.

Escalate complex cases to supervisors when required.

Deliver excellent customer service while maintaining professionalism during difficult conversations.

Required Skills

Excellent verbal and written communication skills in English.

Solid negotiation and persuasion skills.

Ability to handle objections and resolve conflicts effectively.

Good listening and problem-solving abilities.

Basic computer proficiency and familiarity with CRM tools.





Ability to work in night shifts and rotational schedules.

Target-oriented with strong attention to detail.

Qualification

Graduate/Undergraduate (depending on company requirements).

Prior experience in international collections, customer service, AR collections, or BPO voice process is preferred.

Freshers with excellent communication skills may also be considered.

Key Competencies

Collection Recovery Rate

Promise-to-Pay (PTP) Achievement

Call Quality Scores

Productivity & Attendance

Customer Satisfaction

Preferred Experience: US Collections, UK Collections, Debt Collection, Accounts Receivable Collections, BPO Voice Process, International Customer Service.

How To Apply:

Step 1: Click on Apply.

Step 2: You will be redirected to the company website.

Step 3: Click on Proceed.

Step 4: You will be redirected to our AI Bot (SRIA)

Step 5: Follow the instructions provided by the AI Bot to complete the application process.

Interview Process:

Personal Information

Screening Question

Video Interview

Assessment Test

Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [email protected]

📌 International Voice Process - Collections Executive (Hyderabad)
🏢 Sutherland
📍 Hyderabad