Company Description Vserv Infosystems Private Limited is an IT services and system integration company delivering end-to-end technology solutions in IT infrastructure support, networking, security, and managed services across India. The organization is led by industry experts with extensive experience in IT infrastructure service delivery, facility management, and project management, supported by highly certified technical professionals. Vserv offers lifecycle services for a broad range of IT computing products and works closely with clients to design solutions tailored to their specific needs and work environments.

Headquartered in Noida, the company follows outcome-based approaches, ITIL-aligned best practices, and robust project management methodologies. As an emerging service provider, Vserv is known for cost-effective, fast technical repairs and an efficient supply chain that minimizes downtime for clients.

Role Description The Incident Manager is a full-time, on-site role based in Surat, responsible for overseeing the end-to-end lifecycle of IT incidents and ensuring timely resolution. This role involves monitoring incident queues, prioritizing tickets, coordinating with technical support teams, and maintaining clear communication with stakeholders throughout the incident process.

The Incident

Manager will analyze trends, identify underlying issues, and work with problem management teams to prevent recurrence and improve service reliability.



Daily activities include documenting incident details, preparing incident and post-incident reports, enforcing incident response procedures, and aligning actions with ITIL and company standards. The role also requires close collaboration with infrastructure, networking, and security teams to minimize business impact and improve overall service quality.

Qualifications

- Strong Incident Management and Incident Response skills to lead, coordinate, and resolve IT incidents effectively.
- Experience with Problem Management and Analytical Skills to identify root causes, analyze trends, and recommend preventive measures.
- Hands-on Technical Support experience, preferably in IT infrastructure, networking, or security environments.
- Familiarity with ITIL-based processes, service management tools, and standard incident tracking systems.
- Effective communication and stakeholder management skills, with the ability to document reports and present findings clearly.
- Ability to work in office in Surat, manage priorities under pressure, and collaborate with cross-functional technical teams.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; relevant certifications (ITIL, incident response, or service management) are an advantage.
- Prior experience in a similar incident management or service delivery role within an IT services organization is preferred.

📌 Incident Manager (Surat)
🏢 Vserv Infosystems Private
📍 Surat