We are seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel and ensure a high level of customer satisfaction. The ideal candidate will have a strong background in hotel and hospitality management, with a focus on enhancing the guest experience and managing vendor relationships effectively. As a Hotel Operations Manager, you will be responsible for coordinating all aspects of hotel operations, including front desk management, housekeeping, maintenance, and food and beverage services.

You will work closely with department heads to ensure that all operations run smoothly and efficiently, while also adhering to budgetary constraints and company policies.

Key responsibilities include

- Overseeing daily hotel operations and ensuring compliance with health and safety regulations.
- Managing and training staff to provide exceptional customer service and maintain high standards of hospitality.
- Developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction.




- Collaborating with vendors and suppliers to ensure quality service and product delivery.
- Analyzing guest feedback and implementing improvements based on customer experience metrics.
- Preparing reports on operational performance and presenting findings to senior management. The successful candidate will possess strong leadership skills, excellent communication abilities, and a passion for the hospitality industry. You should be adept at problem-solving and capable of making decisions that positively impact both guests and staff. A background in mall operations is a plus, as it will enhance your understanding of customer dynamics in a retail environment. If you are a proactive and results-oriented qualified with a commitment to excellence in hotel operations, we invite you to apply for this exciting opportunity to lead our team and contribute to our hotel's success.

Industry

Real Estate

Department

Sales / BD

📌 Hotel Operations Manager (Mumbai)
🏢 Transformatrix Global Private
📍 Mumbai