Head, IT Infrastructure, Operations & Cybersecurity

Designation: Head IT Infrastructure, Operations & Cybersecurity

Department: Digital & Information Technology

Reporting To: Chief Digital Officer (CDO)

Location: Hyderabad / Olectra Manufacturing Plant

Experience: 12–18 years

Industry Preference: Automotive, EV, Manufacturing or large multi-location enterprises

1. Role Purpose The Head – IT Infrastructure, Operations & Cybersecurity will be responsible for building, managing and securing Olectra's enterprise IT infrastructure and technology operations across corporate offices and manufacturing facilities.

The role will ensure the availability, reliability, scalability and security of IT systems, networks, infrastructure and end-user services while enabling Olectra's business growth and digital transformation journey.

The individual will lead Infrastructure & Operations and Cybersecurity teams, establish robust IT governance practices, drive infrastructure modernization and ensure business continuity across the organization.

2. Key Responsibilities

A. IT Infrastructure & Architecture

- Own the enterprise IT infrastructure strategy, architecture and roadmap across corporate and manufacturing locations.
- Manage data centres, servers, virtualization platforms, storage, cloud infrastructure and enterprise hosting environments.
- Drive infrastructure modernization, capacity planning, performance optimization and technology standardization.
- Establish high-availability architecture, backup, disaster recovery and business continuity mechanisms.
- Evaluate and implement appropriate cloud, hybrid and on-premises infrastructure solutions.
- Ensure infrastructure scalability to support business expansion and manufacturing operations.

B. Network & Connectivity Management

- Oversee enterprise LAN, WAN, Wi-Fi, internet connectivity, VPN and network security.
- Ensure reliable connectivity across corporate offices, manufacturing facilities and remote locations.
- Drive network architecture, segmentation, redundancy, monitoring and performance optimization.
- Manage network service providers, telecom partners and infrastructure vendors.
- Ensure secure connectivity between IT systems and manufacturing/OT environments.

C. IT Operations & Service Management

- Lead IT operations, service desk, end-user computing and technical support functions.
- Establish IT Service Management (ITSM) processes covering incident, problem, change, request and configuration management.
- Define and monitor SLAs, service availability, incident resolution and user satisfaction.
- Drive IT asset management, inventory, software licensing, procurement coordination and lifecycle management.
- Ensure effective management of laptops, desktops, printers, mobile devices, collaboration platforms and enterprise IT services.
- Establish standard operating procedures, operational dashboards and service performance metrics.

D. Cybersecurity & Information Security





- Own the enterprise cybersecurity strategy, security architecture and implementation roadmap.
- Establish and strengthen security controls across endpoints, networks, servers, applications, cloud platforms and user access.
- Drive implementation and management of endpoint protection, EDR/XDR, antivirus, DLP, SIEM/SOC, IAM and vulnerability management capabilities.
- Establish identity and access management, privileged access management, MFA and access review mechanisms.
- Lead security risk assessments, vulnerability assessments, penetration testing and remediation programs.
- Develop and enforce information security policies, standards and procedures.
- Drive security awareness and training programs across the organization.
- Manage security incidents, investigation, containment, recovery and post-incident reviews.
- Coordinate internal and external security audits and ensure compliance with applicable regulatory and industry requirements.

E. Manufacturing IT & OT Security

- Ensure secure and reliable IT infrastructure supporting manufacturing operations.
- Work with manufacturing, engineering and digital manufacturing teams on infrastructure requirements for MES, IIoT, automation and shop-floor digitalization.
- Establish IT/OT network segmentation and secure connectivity between enterprise IT and operational technology environments.
- Coordinate with plant engineering and automation teams to address OT cybersecurity risks.
- Ensure infrastructure readiness for smart manufacturing and Industry 4.0 initiatives.

F. Governance, Risk & Compliance

- Establish IT infrastructure, operations and cybersecurity governance frameworks.
- Drive technology risk assessments, compliance reviews and audit closure.
- Ensure adherence to IT policies, access controls, asset management standards and security procedures.
- Establish disaster recovery plans, business continuity procedures and conduct periodic DR drills.
- Maintain infrastructure and cybersecurity risk registers and report significant risks to the CDO.
- Ensure effective vendor governance, contract management, SLA monitoring and cost optimization.

G. Team & Stakeholder Management

- Lead and develop Infrastructure, Network, Systems Administration, IT Operations, End User Support and Cybersecurity teams.
- Define clear roles, responsibilities, performance metrics and accountability across the teams.
- Build technical capabilities and establish a culture of operational excellence and security awareness.
- Collaborate with Enterprise Applications, Digital Products, Data & Analytics, business functions and manufacturing teams.




- Manage technology partners, service providers, consultants and OEM relationships.
- Present infrastructure performance, cybersecurity posture, risks and improvement plans to the CDO and senior management.

3. Required Technical Skills & Experience

- Robust experience in enterprise IT infrastructure management, including servers, storage, virtualization and data centres.
- Good understanding of VMware/Hyper-V, Windows Server, Linux and enterprise infrastructure platforms.
- Experience with cloud platforms such as AWS, Microsoft Azure or equivalent.
- Strong knowledge of enterprise networking, routing, switching, firewalls, VPN, Wi-Fi and network monitoring.
- Hands-on understanding of cybersecurity technologies including EDR/XDR, SIEM, SOC, DLP, IAM, MFA and vulnerability management.
- Experience in backup, disaster recovery, business continuity and high-availability solutions.
- Strong understanding of ITSM frameworks, preferably ITIL.
- Experience with IT asset management, software licensing and infrastructure lifecycle management.
- Understanding of manufacturing IT/OT environments, industrial networks and OT cybersecurity.
- Knowledge of information security standards such as ISO 27001, NIST CSF and relevant regulatory requirements.

4. Leadership Competencies

- Strong leadership and people management capabilities.
- Ability to establish strategy while ensuring operational execution.
- Strong problem-solving, analytical and decision-making skills.
- Ability to manage critical incidents and high-pressure situations.
- Strong stakeholder management and communication skills.
- Vendor, budget and contract management experience.
- Ability to drive transformation, modernization and continuous improvement.
- Business-oriented mindset with a strong focus on reliability, security and service excellence.

5. Key Performance Indicators (KPIs)

- IT infrastructure availability and uptime.
- Network availability and performance across locations.
- IT service desk SLA compliance and incident resolution time.
- Critical incident frequency and recurrence reduction.
- Backup success rate and disaster recovery readiness.
- Cybersecurity incidents, vulnerability closure and security control effectiveness.
- Endpoint and server security compliance.
- IT asset accuracy and lifecycle compliance.
- IT infrastructure and operations cost optimization.
- IT audit observations and closure timelines.
- IT/OT
- security compliance and risk reduction.
- Internal stakeholder satisfaction.

6. Desired Candidate Profile The ideal candidate will be a seasoned IT infrastructure and cybersecurity leader with experience managing enterprise technology environments, preferably in manufacturing or automotive organizations. The candidate should combine strong technical depth, governance discipline and the ability to build a secure, scalable and resilient technology foundation for a growing enterprise.

📌 Head, IT Infrastructure, Operations and Cybersecurity (Hyderabad)
🏢 Olectra
📍 Hyderabad