The Frame | Lodhi, New Delhi

Experience: 2+ Years

Employment Type: Full-time | On-site

Location: Lodhi, New Delhi

Joining: Immediate Joiners Preferred

About the Frame The Frame is a distinctive four-floor dining destination located in Lodhi Art District, New Delhi, where food, art, design and storytelling come together to create a unique hospitality experience.

Designed as a space that brings together culinary expression, thoughtful design and immersive dining, The Frame aims to deliver exceptional guest experiences through personalised service, attention to detail and refined hospitality standards.

We are looking for experienced and guest-oriented Guest Service Associates (GSA) who are passionate about hospitality and can contribute to delivering seamless and memorable dining experiences.

Role Overview The Guest Service Associate will be responsible for ensuring a smooth and memorable dining experience for guests, from their arrival to their departure. The role involves guest interaction, order taking, table management and coordination with the kitchen, bar and service teams to ensure efficient restaurant operations.

Candidates must have prior experience in a fine-dining restaurant and a sound understanding of premium hospitality and guest service standards.

Key Responsibilities

- Welcome and attend to guests professionally, ensuring a warm and personalised dining experience.
- Assist guests with seating arrangements, menu explanations and food and beverage recommendations.
- Take accurate food and beverage orders and coordinate with the kitchen and bar teams.
- Maintain effective communication between guests and the service team.
- Ensure tables are properly set, maintained and cleared according to restaurant standards.
- Handle guest queries,



requests and concerns promptly and professionally.
- Coordinate reservations, walk-ins, table allocations and specific guest requirements.
- Maintain service quality, presentation and hygiene standards across the restaurant.
- Ensure smooth coordination during service hours, including busy and peak periods.
- Follow restaurant SOPs, service protocols and grooming standards.
- Assist with billing, POS operations and payment coordination when required.
- Work collaboratively with the FOH, kitchen and management teams to ensure seamless operations.

Requirements

- 2+ years of relevant experience in the hospitality industry.
- Previous experience in a fine-dining restaurant.
- Strong understanding of restaurant service standards and guest handling.
- Excellent verbal communication and interpersonal skills.
- Professional grooming, etiquette and a positive attitude.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong attention to detail and a guest-first approach.
- Ability to work flexible shifts, weekends and restaurant operating hours.
- A proactive, responsible and team-oriented approach to work.

Why Join The Frame?

- Work at a four-floor dining destination where food, art, design and storytelling come together.
- Gain hands-on experience in a refined dining setting with a strong focus on service excellence and guest experience.
- Enhance your hospitality skills, food and beverage knowledge and service expertise while working alongside an experienced team.
- Be part of a collaborative team that values professionalism, creativity, accountability and attention to detail.
- Develop your skills and explore opportunities for professional growth within an evolving hospitality destination.

📌 Guest Services Associate (Delhi)
🏢 The Frame
📍 Delhi