Company Description MM Motors Mahindra is an authorized Mahindra dealer for passenger and commercial vehicles, serving customers across Chennai. Recognized as the No.1 Mahindra dealer in the city, the dealership offers sales and service through multiple locations including Iyypanthangal, Mount Road, Purasaiwakkam, Teynampet, Maduravoyal, Selaiyur, Poonamallee, Kavangarai, and Gummidipundi. The organization is committed to delivering reliable service, transparent customer interactions, and high-quality vehicle maintenance.

Team members benefit from working in a well-established automotive network with strong brand recognition and a diverse customer base.

Role Description The GM Service role is a full-time, on-site position based in Chennai, overseeing the overall operations and performance of the service department. The GM Service is responsible for managing service teams, ensuring adherence to service standards, and maintaining high levels of customer satisfaction. Daily activities include planning service schedules, monitoring workshop productivity, resolving escalated customer issues, and coordinating with parts, sales, and other internal departments.

The role also involves tracking key performance indicators, implementing process improvements, ensuring compliance with Mahindra guidelines,



and conducting regular training and coaching for service staff. The GM Service is expected to foster a culture of safety, quality, and continuous improvement within all service locations.

Qualifications

- Strong leadership and team management skills, with experience supervising service or workshop staff.
- Proficiency in service operations, vehicle maintenance processes, and workshop planning within the automotive sector.
- Excellent customer relationship management abilities, including handling escalations and ensuring service satisfaction.
- Solid analytical and problem-solving skills, with the ability to interpret performance metrics and implement improvements.
- Effective communication and interpersonal skills for coordination with internal teams and external stakeholders.
- Relevant experience in automotive service management, preferably with passenger and commercial vehicles.
- Bachelor’s degree or diploma in Engineering, Automotive Technology, Business Administration, or a related field is preferred.
- Comfort with using dealership management systems, service scheduling tools, and basic office software.
- Ability to work on-site across different locations in Chennai as required and manage a rapid-paced operational environment.

📌 Gm service (Chennai)
🏢 MM Motors Mahindra
📍 Chennai