Company Description Go Golf Entertainment LLP is a lifestyle destination where golf is blended with entertainment, food, and leisure. Its flagship offering, “Go Golf,” provides state-of-the-art golfing experiences for both enthusiasts and beginners. The venue is surrounded by diverse dining, recreation, and entertainment options, creating a wholesome experience for visitors of all ages.

A key vertical, Terraform Arena, is designed for concerts and music festivals, combining advanced technology with a vibrant atmosphere. Together, Go Golf and Terraform Arena deliver unique experiences across sports, culture, and relaxation, making it an exciting environment for hospitality professionals.

Role Description The GM Hospitality is a full time, on-site role based in Bengaluru, responsible for overseeing all hospitality operations across Go Golf and Terraform Arena. This role involves managing guest experience end-to-end, ensuring high service standards in dining, events, and recreational areas, and maintaining a welcoming workplace for visitors of all ages. The GM Hospitality will lead and mentor front-of-house and service teams, coordinate with kitchen, events, and facilities staff, and implement SOPs for service quality, safety, and hygiene.

Daily responsibilities include monitoring floor operations, handling escalations, optimizing staffing and scheduling, and coordinating with management on promotions, special events, and customer engagement initiatives.



The role also includes analyzing guest feedback, tracking key performance metrics, and driving continuous improvements in hospitality standards and revenue generation.

Qualifications

- Proven experience in hospitality management, preferably in multi-venue leisure, entertainment, or resort environments.
- Strong skills in team leadership, staff training, and performance management to ensure consistent service quality.
- Ability to manage guest relations, handle escalations, and deliver exceptional customer experience across diverse visitor profiles.
- Operational expertise in food and beverage service, event coordination, and facility management.
- Competence in budgeting, cost control, and revenue optimization for hospitality operations.
- Excellent communication and interpersonal skills, with the ability to collaborate across departments and vendors.
- Strong organizational and problem-solving abilities, with attention to detail in safety, hygiene, and compliance standards.
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business, or a related field; advanced certifications in hospitality or event management are an advantage.
- Comfortable working in a dynamic, guest-facing environment with flexible schedules aligned to events and peak visitor hours.
- Experience in golf, sports clubs, or large-scale event venues is a plus.

📌 GM Hospitality (Bengaluru)
🏢 Go Golf Entertainment
📍 Bengaluru