Role Summary

PPMS is looking for a Cluster Head who is passionate about building a cooperative culture in residential Facility Management. The role is pivotal in driving the success and seek to engage and inspire others within the cluster in working towards common goals and objectives, contributing to the growth and profitability of the organization.

You will be reporting to the Operations Head. We split our operations in the cluster into smaller properties.

Responsibilities

- Develop and execute strategic plans to achieve business objectives and growth targets.
- Provide leadership and direction to Site Heads, ensuring they meet performance goals.
- Analyse market trends and competition to identify opportunities and threats.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Monitor financial performance and budgets of the cluster.
- Collaborate with senior management to develop and implement strategies for sustenance & growth.
- Oversee the effective and efficient deployment of all premises staff within the cluster to meet business needs, supporting their professional development and ensuring that appropriate training is provided within the constraints of staff development budgets.
- Ability to make sound decisions in a dynamic and ambiguous environment.

Major Responsibilities

Operations and Maintenance

- Ensure that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customer's / organisation requirements to fulfil Operations and Maintenance of Facility related contractual obligations.
- Manage, direct and schedule day-to-day and long-range activities for assigned facilities and ensure that the Operations & Maintenance staff follow standard processes and procedures.
- Maintain a proactive relationship with MC Members, Sub Committees, and understand needs of the residents.
- Review and approve expenditure for tools, equipment, consumables and additional contract requirements.




- Communicate operating philosophy, objectives and expectations to maintenance staff in a continuous effort to build the team.
- Develop and monitor Processes, Systems & Use of approved technology which increase the efficiency and bring out best for all relevant stake holders.
- Monitor overall office expenses budget, OPEX & CAPEX budget. Budget planning and cost allocation for the services used as well as managing the fixed assets and also time to time analyse the cost trends and optimize for organizational benefits.
- Identifying, Developing Processes, guidelines, operational guidelines, metrics, KPI’s and other key functions for the department and evaluate and contribute towards Organisational growth.
- Manage the performance and relationship processes with facility services vendors, monitoring and ensuring compliance to contracts and vendor non-performance management.
- Ensure facilities remain both internally and externally in a safe and healthy operating condition and ensure the availability of associated services and adhere to all the protocols.
- Provide guidance and partner with relevant stakeholders to ensure compliance with regulations, External body certifications.
- Participating in the selection of service providers and handle relationships with vendors to ensure the quality of services provided.
- Partnering collaboratively with enabling departments and compliance leads in the consolidation and implementation of business continuity, preventative maintenance and emergency plans and ensure the functionality of critical facility systems and equipment.
- Analyse,



develop and implement plans and deliver results while leading and developing a team of experienced professionals and supervisors, coaching and making decisions related to talent management hiring, performance and disciplinary actions.
- Suggest & implement Cost optimization initiatives.
- Maintain cooperation and positive relations with employees in the site, vendors, Govt officials and the general public.
- Oversee the operation and maintenance of the entire Electro-mechanical Systems which could include HT/LT Power distribution, Air-conditioning (HVAC), DG sets, UPS, CCTV, Access control, Fire detection & Fire Hydrant systems, Ventilation System, STP, WTP, and Building Management System etc.
- Services Excellence by adhering to the SLAs.
- Comply with all company policies and procedures and adhere to company standards.
- Participate in and/or manage Project Site Audits.
- Implement Critical Facility Management Programs including Conditional Survey Audit (Operational Gaps and Identified Risk and impact), Processes, Standards, Best Practices, Procedures, Training and Certification Process and specific Complaint management applications, Technology deployment and Implementation, and Continuous Improvement within supported applications.
- Manage all Health, Environment and Safety issues and actively participate in their reviews.
- Provide the technical and management direction for all Facility Management services and utilizes all Third-party resources and internally available resources to reduce costs and increases satisfaction.

Work Experience & Key Requirements

- Bachelor’s / Post Graduation in Hotel Management or BE (Electrical Engineering).
- Proven experience in leadership roles within the industry or a similar sector.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- 20+ years of relevant working experience in facility management, preferably working in dynamic, multicultural, residential property.

📌 GM - Facility Management (Hyderabad)
🏢 Prestige Group
📍 Hyderabad