Enrich and Enlight is hiring for the prestigious client -Hiring: Global HRO Delivery Head German language)

Company: Leading Global IT & Business Process Services Organization

Experience: 1618 Years

Industry: ITES / BPO / BPM / HR Outsourcing

Location: As per client requirement

German Language: B2.2 Level or Above (Mandatory)

Job Summary

We are hiring an experienced Global HRO Delivery Head to lead large-scale HR Shared Services and Hire-to-Retire (H2R) operations for global clients.

The ideal candidate must possess strong expertise in HRO Service Delivery, Global HR Operations, Client Management, P&L; Ownership, HR Transformation, and German language proficiency at B2.2 level or above.

Key Responsibilities

- Lead end-to-end global HR Shared Services operations across Hire-to-Retire processes, including Talent Acquisition, Onboarding, Core HR, Payroll, Compensation, Talent Management, and Employee Lifecycle Services.
- Manage large, multicultural delivery teams across multiple locations, ensuring operational excellence and service quality.
- Own client engagement, stakeholder management, governance reviews, escalations and customer satisfaction.
- Ensure achievement of SLAs, KPIs, operational targets, contractual commitments and compliance requirements.
- Drive HR transformation initiatives through process standardization, automation, AI, RPA, analytics and digital solutions.
- Manage account-level financial performance, including revenue, profitability, margins, productivity,



and cost optimization.
- Lead workforce planning, capability development, succession planning, and delivery team readiness.
- Drive continuous improvement, enhance the employee experience, and mitigate operational risk.

Required Skills & Experience
- 1618 years of experience in HRO, HR Shared Services, HR BPO/BPS, or Global Business Services.
- Proven experience leading large-scale global HR service delivery operations.
- Strong understanding of end-to-end Hire-to-Retire (H2R) processes.
- German language proficiency B2.2 or above is mandatory, with robust verbal and written communication skills.
- Experience in managing global clients, executive stakeholders, and multicultural teams.
- Strong understanding of P&L;, SLA/KPI governance, account profitability, and operational excellence.
- Exposure to Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD.
- Experience in HR transformation, automation, RPA, AI, and process improvement.

Preferred Skills
- HR Analytics and Data Analytics
- AI / Agentic AI and Intelligent Automation
- HR Technology Transformation
- Business Process Re-engineering
- Global HR Governance and Compliance

Apply Now Interested candidates with relevant global HRO delivery leadership experience and mandatory German language proficiency are invited to apply with their updated resumes @ (phone hidden)

Pranavi

Enrich & Enlight | Passion to Provide Talent www.enejobs.com

📌 German Language L&D Lead (Bengaluru)
🏢 Enrich & Enlight Business consulting
📍 Bengaluru