Company Description Fibe (formerly EarlySalary) is a digital financial services platform focused on making access to credit simple, transparent, and reliable for customers across India. It has evolved from a consumer lending business into a broader ecosystem spanning healthcare financing, education financing, and insurance. Fibe supports both planned expenses, such as tuition fees, and urgent needs, including medical care, through partnerships with thousands of healthcare and education providers.

The platform combines a mobile-first experience with data-led underwriting and works with leading financial institutions to deliver rapid and responsible credit solutions. Its growth strategy emphasizes consistent customer experience and a long-term commitment to expanding access to financial services.

Role Description The Field Associate is a full-time, hybrid role based in Prayagraj, with a mix of on-site work and some work-from-home flexibility. In this position, the associate will visit partner locations, interact with customers, explain Fibe’s products, and assist with applications and onboarding. The role includes verifying customer details, collecting documentation, and ensuring that all information is accurately captured in internal systems.

The Field

Associate will address customer queries, coordinate with internal teams for approvals or issue resolution,



and follow up with leads to drive conversion. This position also involves maintaining clear records of daily activities, adhering to regulatory and company policies, and supporting local marketing or outreach initiatives as needed.

Qualifications

- Strong customer-facing and relationship management skills, with the ability to communicate clearly and professionally in person and over phone.
- Basic digital literacy, including use of mobile apps, CRM tools, and standard office software for data entry and reporting.
- Good understanding of consumer finance concepts or willingness to learn quickly about lending, documentation, and compliance requirements.
- Organizational and time management skills to handle field visits, documentation, and follow-ups efficiently.
- Ability to work independently in the field while collaborating with cross-functional teams, including sales, operations, and customer support.
- Comfort with local travel within Prayagraj and nearby areas for partner and customer visits.
- Prior experience in field sales, collections, or customer onboarding in financial services or related sectors is an advantage.
- Minimum educational qualification: higher secondary (12th grade) or a bachelor’s degree; proficiency in English and local languages preferred.

📌 Field Associate (Prayagraj)
🏢 Fibe.India (Formerly EarlySalary)
📍 Prayagraj