Travel Requirement: Willing to travel to the USA as per business requirements.
Purpose Discover business process flows and value streams for AI infusion, assess readiness, and shape the enterprise AI (EAI) strategy and value realization framework. Lead the conversational and agentic experience design work.
Key responsibilities
- Discover business process flows and value streams to identify AI infusion opportunities.
- Assess readiness and identify potential gaps in processes, systems and capabilities.
- Define the EAI strategy and value realization framework.
- Design conversational UX and agentic experiences.
- Produce digital and agentic identity and access management (IAM) blueprints.
Required
- 15+ years in enterprise transformation or process consulting.
- Experience defining transformation strategies and value realization frameworks.
- Hands-on understanding of conversational and agentic experience design.
- Working knowledge of IAM concepts for digital and AI-enabled services.
Preferred
- Experience across priority verticals such as technology, telecom, BFSI, healthcare or retail.
- Experience in contact center or customer experience (CX) transformation.