Equipment Installation &

- Commissioning

- Install, commission, and validate CRRT &
- HD devices at customer sites (ICUs, hospitals, dialysis units).
- Perform site readiness checks and ensure electrical, safety, and operational compliance before handover.
- Conduct basic operator orientation during installation in coordination with Therapy / Clinical teams.

reventive &

- Corrective Maintenance

- Execute scheduled preventive maintenance as per service manuals and global service standards.
- Diagnose and resolve hardware, electrical, mechanical, and software issues on CRRT platforms.
- Ensure first time fix wherever possible to minimize equipment downtime.

Breakdown &

- On Call Support

- Respond to breakdown calls within defined TATs, including emergency ICU situations.
- Provide on site and remote troubleshooting support.
- Escalate unresolved issues through defined technical escalation pathways.

Documentation &

- Compliance

- Maintain accurate service records, service reports, and work orders in service systems.
- Ensure compliance with Quality, EHS, and regulatory requirements (complaint handling, part traceability, calibration records).
- Support audits and field actions (FSNs, recalls, upgrades) as required.

Spare Parts &

- Tools Management

- Manage assigned spares inventory, tools, and test equipment responsibly.
- Ensure timely consumption reporting and replenishment of spares.





Customer Interaction &

- Experience

- Act as the technical point of contact for hospital biomedical teams and ICU stakeholders.
- Communicate clearly with customers on issue diagnosis, resolution, and device status.
- Build trust through professional conduct, responsiveness, and technical expertise.

Cross Functional Collaboration

- Work closely with Therapy Specialists, Sales, and Customer Support teams to ensure seamless customer support.
- Provide technical inputs during current product launches, upgrades, and service readiness activities.

Education &

- Experience

- Diploma / Bachelor's Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering
- 2 5 years of relevant field service experience in:
- Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems
- Prior experience with life support or high acuity devices is strongly preferred

Core Skills &

- Competencies

- Strong troubleshooting and problem solving skills
- Good understanding of electro mechanical systems
- Customer centric mindset with ability to work in critical care settings
- Willingness to travel extensively and support on call requirements
- Basic computer skills for service documentation and reporting
- Knowledge of quality systems and complaint handling processes

📌 Engineer Technical Services (Gurugram)
🏢 Foundit
📍 Gurugram