About the Role

HelloVerify is looking for a detail-oriented Education Verification Associate to manage end-to-end educational background verification processes. The role involves verifying candidates' academic credentials, coordinating with universities, colleges, educational boards, and institutions, and ensuring accuracy, quality, compliance, and adherence to client SLAs.

Key Responsibilities

- Conduct end-to-end education verification checks as per client requirements.

- Verify educational qualifications, degrees, diplomas, certificates, marksheets, and academic records.

- Coordinate with universities, colleges, schools, educational boards, and authorized verification agencies to obtain verification responses.

- Validate educational documents for authenticity, accuracy, and consistency.

- Cross-check candidate details such as name, enrollment/roll number, course, passing year, grades, and institution details.

- Follow up with educational institutions through calls and emails to obtain timely verification responses.

- Identify discrepancies, forged documents, mismatched information, and suspicious academic credentials.

- Prepare detailed investigation notes and discrepancy reports wherever required.

- Maintain accurate verification records and update case status in internal systems.

- Ensure SLA adherence and timely case closures.





- Maintain confidentiality and comply with company policies and data privacy standards.

- Support quality audits and process improvement initiatives.

Eligibility

- Graduate in any discipline.

- Minimum 6 months of experience in Education Verification, Background Verification, Academic Verification, KYC, or Operations.

- Experience coordinating with universities, colleges, and educational institutions is preferred.

- Excellent verbal and written communication skills.

- Good knowledge of MS Excel and email etiquette.

- Strong analytical skills and attention to detail.

Preferred Skills

- Knowledge of education verification processes and documentation.

- Ability to identify discrepancies in academic documents.

- Solid follow-up and coordination skills.

- Customer-focused approach.

- Good time management and organizational skills.

- Ability to work in a fast-paced environment.

- Team player with high integrity and confidentiality.

Key Performance Indicators (KPIs)

- Education verification SLA adherence.

- Case closure Turnaround Time (TAT).

- Verification quality and accuracy score.

- Daily case productivity.

- Timely follow-ups with educational institutions.

- Discrepancy identification and reporting accuracy.

- Client satisfaction.

📌 Education Verification Associate (Noida)
🏢 Hello Verify India
📍 Noida