Ecommerce Manager (Amazon FBA – Platinum Clients)

Department: Ecommerce / Account Management

Location: East Patel Nagar, Delhi.

Employment type: Full-time

Experience: 2–7 years in Amazon marketplace management, with strong FBA experience

About the Role

We are looking for an Ecommerce Manager to own our Platinum client portfolio on Amazon, from FBA operations to overall sales growth. You will lead a small team of executives (listing, ads, catalog) and be the main contact for clients. You will also help new sellers and brands start their journey: choosing the right category and first products, finding the right manufacturer, advising on inventory and guiding the entire D2C launch.

Key Responsibilities1.

Account

Ownership &

• Client Management

- Manage end-to-end Amazon operations for all Platinum clients.
- Be the primary point of contact; run review calls and share weekly and monthly performance reports.
- Build growth plans with clear targets and handle escalations quickly.

2.

New Seller

Onboarding &

• D2C Launch
- Help recent sellers and brands start their ecommerce journey, from idea to first sale.
- Identify the right category by analysing demand, competition, margins and the client’s budget.
- Shortlist first products and choose the right manufacturer or supplier (quality, MOQ, pricing, compliance).
- Advise on inventory: initial order quantities, reorder planning and stocking.
- Guide the entire D2C launch: brand setup, website/Shopify store, Amazon account and Brand Registry, listings, pricing, launch ads and go-to-market plan.
- Set launch milestones, track progress and hand over to ongoing account management.

3. Listing & • Catalog Management
- Oversee new listings, SKU creation, variations and bulk uploads.
- Ensure titles, bullets, descriptions, keywords and images are SEO-optimized and Amazon-compliant.
- Plan A+ Content, Brand Story, Storefronts and video content.
- Fix suppressed listings, catalog errors, hijackers and content mismatches; run regular audits to improve conversion.

4. Advertising (Amazon Ads)
- Plan,



launch and optimize Sponsored Products, Brands and Display campaigns (DSP where relevant).
- Manage budgets, bids, targeting and negative keywords.
- Track and improve ACoS, TACoS, ROAS, CTR and CVR, and share optimization actions with clients.

5. FBA Inventory, Inbound & • Operations
- Monitor stock levels, plan replenishment and avoid stock-outs and excess inventory.
- Manage inbound shipment plans, FNSKU labeling, prep requirements and dispatch to Amazon fulfilment centres.
- Track IPI score, storage fees and aged inventory; plan removals and liquidation.
- Audit FBA fees and file claims for lost/damaged inventory and overcharges.
- Coordinate with client warehouses and 3PLs; resolve stranded inventory, receiving delays, returns, cancellations and late shipments.

6. Pricing, Promotions & • Growth
- Manage pricing, Buy Box performance and competitor monitoring.
- Plan deals and promotions: Lightning Deals, coupons, Prime Day, Great Indian Festival.
- Identify growth opportunities: new categories, ASINs, bundles and Brand Registry benefits.

7.

Account

Health &

• Compliance
- Keep Seller Central accounts healthy: ODR, policy compliance, IP complaints and notifications.
- Prepare Plans of Action (POA) and appeals for warnings, suspensions or deactivations.
- Manage Brand Registry, Transparency, GST documents and category approvals.
- Handle ratings and reviews; use Vine and Request-a-Review correctly.

8. Reporting & • Analytics
- Build dashboards for sales, traffic, conversion, ad spend, returns and profitability.
- Use Business Reports, Brand Analytics and Ads reports to drive decisions.
- Prepare monthly client performance decks with insights and next steps.

9.



Team Leadership
- Lead, train and monitor the listing, ads and catalog executives.
- Set daily/weekly targets, review work quality, maintain SOPs and support new joiners.

Required Skills & • Qualifications:
- Graduate in any stream (MBA/BBA in Marketing or Ecommerce preferred).
- 2–7 years of hands-on experience managing Amazon seller accounts; team lead or manager experience preferred for senior profiles.
- Strong knowledge of Seller Central, Amazon Ads console and Brand Analytics (Vendor Central preferred).
- Proven end-to-end FBA experience: inbound shipments, inventory planning, fee audits, reimbursement claims, listing optimization, PPC and account health recovery.
- Hands-on knowledge of product research, category selection, manufacturer sourcing and D2C launch planning.
- Good Excel / Google Sheets skills (pivot tables, lookups, reports).
- Strong communication in English and Hindi.
- Good problem-solving and ability to handle multiple clients at once.

Good to have:

- Experience with Flipkart, Myntra, Meesho or Shopify/D2C.
- Tools such as Helium 10, Jungle Scout, Data Dive, Power BI or Looker Studio.
- Agency or client-servicing experience.
- Basic Photoshop/Canva for image and A+ briefs.

Key performance Indicators:

- Month-on-month sales growth of Platinum accounts against agreed targets.
- ACoS / TACoS within the range agreed with each client.
- At least 90% of active listings fully optimized and error-free.
- Account health and FBA inventory health (stock-outs, IPI score, aged inventory) within agreed ranges, with no critical policy issues left unresolved beyond the agreed turnaround time.
- Weekly and monthly client reports delivered on time.
- Client satisfaction and retention.
- Team output and quality of work.
- New seller launches completed on time and as per plan.

What we offer:

- Ownership of high-value Platinum accounts with real decision-making power.
- Growth path to Head of Ecommerce / Operations.
- Performance-based incentives

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