Ecommerce Operations Manager

We are looking for an experienced Ecommerce Operations Executive to manage day-to-day ecommerce operations across Amazon and Shopify and other Platform. The role will primarily focus on order management, order tracking, returns, refunds, delivery issues, and smooth coordination between customers, warehouse, and logistics teams.

Key Responsibilities

- Manage and monitor daily orders on Amazon and Shopify.
- Check new, pending, shipped, delivered, cancelled, returned, refunded, and RTO orders.
- Monitor delayed, stuck, or undelivered orders and take necessary action.
- Handle order-related issues and provide accurate order status and tracking details.
- Coordinate with courier/logistics teams for delayed or failed deliveries.
- Monitor returns, replacements, refunds, and RTOs and ensure timely resolution.
- Check and update order status accurately on ecommerce platforms.
- Regularly monitor Amazon Seller Central and Shopify for pending or problematic orders.
- Coordinate with the warehouse team to ensure orders are processed and dispatched on time.
- Maintain records and reports related to orders, returns, refunds, and delivery issues.
- Follow up on customer/order complaints until the issue is properly resolved.
- Identify operational issues and coordinate with the concerned team for quick resolution.




- Ensure smooth day-to-day functioning of ecommerce order operations.

Requirements

- Minimum 1.5 years of experience in Ecommerce Operations.
- Hands-on experience with Amazon Seller Central and Shopify.
- Good understanding of order processing, shipping, returns, refunds, RTO, and order tracking.
- Experience handling day-to-day ecommerce order-related issues.
- Good knowledge of Excel/Google Sheets.
- Strong communication, coordination, and follow-up skills.
- Good attention to detail and ability to manage multiple orders and issues simultaneously.

About the Company Stan Leather is a leather products brand based in Jajmau, Kanpur, one of India’s well-known leather manufacturing hubs. The brand deals in quality leather products and serves customers across India as well as international/export markets.

With a focus on quality, craftsmanship, and reliable order fulfilment, Stan Leather is expanding its e-commerce operations across multiple online platforms.

Key

This is an Ecommerce Operations role, focused on managing orders and ensuring smooth fulfilment and delivery.

This is not a Sales or Business Development position.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule
- Paid sick time

Work Location: In person

📌 E-commerce Operations Executive (Jajmau)
🏢 Stan India
📍 Jajmau