Role & Responsibilities

Position: Manager, E-Commerce, IT & Digital Operations

Department: E-Commerce & Digital Business

Location: Delhi NCR

Experience: 8 to 12 years

Qualification: MBA in Marketing / E-Commerce / Operations

Role Objective: Diviniti is looking for a highly competent, technology-oriented E-Commerce Manager to manage and scale its entire online business ecosystem, comprising Amazon B2C, Amazon B2B, Shopify website, multiple online marketplaces, quick-commerce platforms, and digital marketing channels.

The candidate will be responsible for managing e-commerce technology platforms, software integrations, business automation, marketplace operations, inventory synchronisation, order fulfilment, and digital marketing.

Key Responsibilities:

1. E-Commerce Platform & Marketplace Management

Manage and develop the company's presence across the following online platforms: Amazon India B2C, Amazon Business / B2B, Seller Flex and Direct Fulfilment, Flipkart, Myntra and Meesho, other relevant domestic and international marketplaces.

2. E-Commerce Operations & Process Management

- Manage the complete order-to-delivery lifecycle across all online channels.
- Maintain inventory accuracy across factories, warehouses, and marketplaces.
- Manage order processing, picking, packing, dispatch, and delivery.

3. Digital Marketing & Performance Marketing

- Plan and execute digital marketing strategies for online business growth.
- Manage or closely oversee Google Ads, Meta Ads, and Amazon Sponsored Advertising.
- Develop SEO strategies, keyword research, and organic traffic generation.
- Manage customer acquisition, retargeting,



and remarketing campaigns.
- Improve website traffic, conversion rates, and average order value.

4. Website Management & Conversion Optimisation

- Manage Shopify website administration, product merchandising and catalogue structure.
- Optimise website navigation, product categorisation and customer experience.
- Improve website speed, usability and checkout conversion.
- Manage product descriptions, images, keywords and on-page SEO.

5. Team & Vendor Management

- Lead and coordinate e-commerce, digital marketing and operations team members.
- Manage technology vendors, software providers, and digital marketing agencies.
- Establish departmental SOPs, reporting structures, and accountability.
- Ensure timely execution of business targets and operational deliverables.

Key Skills Required:

- Strong practical experience in Amazon India B2C and B2B operations.
- Experience managing Shopify or similar D2C platforms.
- Experience in ERP, inventory, warehouse, and logistics integrations.
- Experience managing Google Ads, Meta Ads, and Amazon Advertising.
- Experience managing teams and technology vendors.

Preferred Candidate Profile:

- Hands-on professional with a strong combination of IT, e-commerce operations, and digital marketing skills.
- Thorough knowledge of multiple e-commerce platforms and their integrations.
- Able to implement and manage technology solutions and automate business processes.
- Understands APIs, integrations, and system workflows without necessarily being a software developer.
- Robust understanding of the complete online order lifecycle.

📌 E-commerce Manager (Delhi)
🏢 Diviniti Global
📍 Delhi