Job Title: E-commerce Executive

Location: Mohali, Punjab

Work Mode: On-site

Experience: 1–2 Years

Job Overview:

We are looking for a proactive and customer-oriented E-commerce Executive to manage day-to-day e-commerce operations, order processing, customer communication, and calling activities.

The ideal candidate should have experience handling orders across multiple e-commerce marketplaces, making order confirmation calls, managing customer queries, following up with potential customers, and maintaining accurate records.

The candidate should also have a basic understanding of product listing and marketplace management.

Key Responsibilities:

- Order Processing: Manage end-to-end order processing across marketplaces such as Amazon, Flipkart, Myntra, Shopify websites, and other e-commerce platforms.
- Order Confirmation: Make confirmation calls to customers to verify orders and ensure timely order processing.
- Customer Support: Handle customer queries, complaints, and concerns through phone calls and WhatsApp professionally and promptly.
- Lead Conversion: Engage with potential and inactive customers, nurture cold leads, and convert them into interested prospects and sales.
- Data Management: Maintain accurate calling records, customer databases, follow-up details, and daily calling sheets.
- Customer Follow-ups: Conduct regular follow-ups to improve order confirmations, customer engagement, and conversion rates.
- Product Listing:



Assist with product listings across various marketplaces whenever required, including uploading product details, images, descriptions, and pricing.
- Order Monitoring: Track order status, cancellations, returns, and other order-related issues to ensure smooth operations.

Required Skills & Qualifications:

- 1–2 years of experience in E-commerce Operations, Customer Support, Telecalling, or a similar role.
- Basic understanding of e-commerce platforms such as Amazon, Flipkart, Myntra, and Shopify.
- Experience in handling customer calls, order confirmation, and follow-ups.
- Good verbal communication and customer-handling skills.
- Basic knowledge of Excel or Google Sheets for maintaining calling records and order data.
- Ability to convince customers and handle sales-oriented conversations.
- Basic understanding of product listing and marketplace operations.
- Good follow-up, coordination, and time-management skills.
- Ability to work in a fast-paced setting and manage multiple tasks.

Preferred Candidate Profile:

- Experience working with an e-commerce brand or online retail company.
- Comfortable making regular outbound calls to customers.
- Customer-focused with a positive and solution-oriented attitude.
- Strong ownership and accountability towards daily tasks.
- Willingness to learn and handle different e-commerce operational activities.

Pay: Up to ₹35,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 E-Commerce Executive (Sahibzada Ajit Singh Nagar)
🏢 Blacklisted.Agency
📍 Sahibzada Ajit Singh Nagar