Company Name: CyberToss Pvt. Ltd. (www.cybertoss.com)

Job Location: Serampore, Hooghly

Job Type: Full-time | Onsite

Experience: Minimum 6 Months

Shift: Night Shift

Salary: ₹16,000 – ₹18,000 + ₹2,000 Night Shift Bonus + Project Incentives

CyberToss Pvt. Ltd. is urgently hiring E-commerce Customer Support Representatives to support international e-commerce businesses.

The role involves providing customer support through live chats and emails while also communicating directly with international clients through chat and phone calls. Candidates will handle customer enquiries related to orders, payments, shipping, delivery, returns, refunds, and product information. They will also coordinate with international clients regarding project requirements, updates, and day-to-day operations.

Candidates should have strong English communication skills and be comfortable handling customer interactions as well as direct client communication.

CyberToss is an ITES company serving global clients with services including 24/7 customer support, e-commerce support, web research, data management, administrative support, web design and development, and digital marketing.

Job Responsibilities

- Handle customer queries and provide support through live chat and email.
- Assist customers with order tracking, payments, shipping, delivery, returns, and refunds.
- Communicate directly with international clients through chat and phone calls.
- Understand client requirements, provide project updates,



and coordinate on day-to-day activities.
- Respond to customer concerns and ensure timely and appropriate resolutions.
- Coordinate with internal teams to resolve customer and client-related issues.
- Escalate complex or unresolved concerns whenever necessary.
- Maintain accurate records of customer interactions and client communications.
- Ensure qualified communication and high standards of customer satisfaction.

Educational Qualification

- Graduation in any discipline.

Required Skills and Qualifications

- Good to excellent English communication skills (written and verbal).
- Confidence in handling international customer support and client communication.
- Minimum 6 months of relevant experience in customer support, e-commerce support, or a similar domain.
- Experience communicating with international clients will be preferred.
- Basic understanding of e-commerce operations, including orders, shipping, returns, and refunds.
- Familiarity with CRM, help desk software, or e-commerce platforms will be an added advantage.
- Strong problem-solving, multitasking, and coordination skills.
- Ability to work in a fast-paced environment and meet deadlines.
- A proactive and customer-oriented approach.

Perks and Benefits

- Direct Employment
- 5 Working Days a Week
- On-Time Salary
- Performance-Based Incentives
- Night Shift Bonus
- Paid Sick Leave

How to Apply? Interested candidates can share their updated CV at [email protected] or contact us at (phone hidden).

📌 E-commerce Customer Support Representative (Shrirampur)
🏢 Cybertoss
📍 Shrirampur