Director – Medical Coding Training

GeBBS Healthcare Solutions | Business Excellence – Training

DesignationDirector – Medical Coding TrainingLocationMumbai / Hyderabad / Coimbatore / Aurangabad (as per business requirements)Reporting toAVP – Business Excellence (Training)Experience14+ years overall; 8+ years in medical coding training and leadershipEmploymentFull-time

Role Purpose

Lead GeBBS medical coding training across locations and specialties, with end-to-end accountability for new-hire learning, deployment readiness, 30/60/90-day post-deployment productivity and quality, and ongoing education for existing coders. Build scalable training and certification pathways that improve coding accuracy, speed to proficiency, sustained performance and client outcomes.

Key Responsibilities

Training Strategy & Governance

· Develop annual training strategy aligned to hiring, growth, client requirements and production plans.

· Standardize curricula, assessment frameworks, training governance and performance reviews across locations.

· Own training capacity planning, batch scheduling, trainer utilization and resource optimization; support new transitions and delivery centers.

New-Hire Performance & Production Readiness

· Oversee classroom training, practical assessments, certification preparation and on-the-job training (OJT).

· Support inpatient (ICD-10-CM/PCS, MS-DRG), outpatient, professional fee/E&M;, risk adjustment/HCC and client-specific coding specialties.

· Set chart-based and scenario-led assessments and explicit OJT exit criteria; monitor each cohort through 30/60/90 days after deployment, identify performance gaps, and partner with Operations and Quality on coaching and remediation to improve productivity, coding quality and time to proficiency.

Ongoing Education, Upskilling & Certification

· Own an annual ongoing education roadmap for deployed coders: ICD-10/CPT/HCPCS changes, payer and client updates, specialty upskilling, audit-led refreshers,



targeted microlearning and continuing education opportunities.

· Lead CPC, CCS, CCS-P and other certification preparation; govern exam readiness, sponsorship, voucher utilization, credential tracking, renewals and CEU/C​​E requirements.

· Partner with Coding Operations and Quality to prioritize education based on recurring errors, audit trends, client needs and emerging coding requirements; evaluate impact on subsequent production performance.

Training Quality & Effectiveness

· Own a new-hire performance scorecard by cohort, trainer, client and specialty, covering training throughput, OJT exit, 30/60/90-day productivity and quality, and speed to proficiency.

· Measure ongoing education coverage, participation, assessment improvement and post-intervention coding accuracy; analyze performance fallout and recurring errors.

· Partner with Operations and Quality to improve coding accuracy, time to proficiency and sustained production readiness.

Digital Learning & Transformation

· Scale simulations, real-case practice, microlearning, digital assessments and structured learning pathways.

· Partner with L&D; and technology teams to expand LMS adoption, learning analytics and responsible AI-enabled learning tools.

People & Stakeholder Leadership

· Lead and coach training managers, trainers and SMEs; establish trainer competencies, evaluations and succession plans.

· Partner with Coding Operations, Quality, Recruitment and Workforce Management to align staffing and training outcomes.

· Represent training in client visits, transitions, RFPs and business reviews; communicate risks, actions and outcomes to leadership.

Key Performance Indicators





MeasureExpectationTraining throughput≥95%First-attempt assessment pass rate≥90%OJT exit productivity≥50% of Operations productivity targetOn-time batch completion / deployment≥95%Training compliance≥95%Training effectiveness≥90%Ongoing education & certificationAnnual learning coverage, CEU/renewal compliance, certification readiness and measurable post-training quality improvement30/60/90-day new-hire performanceProductivity and coding quality by deployment cohort, with improvement against agreed Operations benchmarksSpeed to proficiencyReduced time to sustained target productivity and qualityEducation intervention effectivenessImprovement in targeted coding error rates and audit findings after refresher/upskillingTargets are subject to approved annual goals and business requirements.

Qualifications & Experience

· Bachelor’s degree in Life Sciences, Healthcare, Pharmacy, Nursing or related discipline.

· Active professional coding certification (CPC, CCS, CCS-P or equivalent) required; additional specialty credentials preferred.

· 14+ years in medical coding / healthcare RCM, including 8+ years in coding training or training leadership.

· Proven multi-location team leadership, large-scale training delivery, certification programs and operational performance improvement.

· Experience with US healthcare clients, transitions, resource planning, training budgets and cross-functional stakeholder management.

Technical & Leadership Competencies

· Strong ICD-10-CM/PCS, CPT, HCPCS, E&M; and coding-guideline knowledge; familiarity with inpatient, outpatient, ProFee and specialty workflows.

· Knowledge of CMS, AMA, AHIMA, AAPC, coding compliance, audits and coding quality metrics.

· Experience with coding tools, LMS, digital assessment platforms and performance reporting (Excel / Power BI).

· Strategic planning, data-driven problem solving, executive communication, team development and disciplined execution.

📌 Director – Medical Coding Training (Navi Mumbai)
🏢 Gebbs Healthcare Solutions
📍 Navi Mumbai