This is a strategic, quota-carrying leadership role for someone who can combine delivery excellence with account growth and commercial ownership.

? Key Responsibilities

- Lead end-to-end delivery and customer success across strategic enterprise accounts.
- Drive account growth, revenue expansion and new business opportunities.
- Build executive relationships with CIOs, VPs of IT and senior business leaders.
- Identify opportunities across Salesforce, AI, Agentic AI, Data, Integration and Managed Services.
- Lead QBRs, steering committees and executive escalations.
- Own delivery governance, profitability, quality, utilization and margins.
- Partner with Sales, Presales and Solution Architects on proposals, SOWs and renewals.
- Mentor and develop delivery managers and engagement leaders.

? What We're Looking For

- 15+ years of experience in IT Services,



Consulting or Global SI environments.
- Strong background in delivery leadership and strategic account management.
- Proven track record of growing enterprise accounts against revenue targets.
- Solid technical grounding in CRM and enterprise applications; Salesforce preferred.
- Experience with Tier 1 consulting firms or global SIs such as Accenture, Deloitte, Capgemini, IBM, Cognizant, Infosys, etc.
- Experience managing senior stakeholders across North America and/or Europe.
- Prior onsite or international assignment experience is mandatory.
- Excellent executive communication, stakeholder management and commercial acumen.
- MBA preferred.

📌 Director – Delivery & Customer Success(Salesforce) (Bengaluru)
🏢 Simpliigence
📍 Bengaluru