Company Name: Proclivity Digitech Private Limited

Department: IT / Technical Support

Job Type: Full-Time, Permanent

Work Mode: Work From Office (WFO)

Location: Salt Lake, Kolkata

Job Summary

We are looking for a skilled and technically sound Dialer Support Technician to manage, monitor, maintain, and troubleshoot dialer systems used in our international BPO operations. The ideal candidate should have hands-on experience with dialer platforms, VoIP technology, SIP configuration, and server management to ensure smooth and uninterrupted calling operations.

Key Responsibilities

- Install, configure, maintain, and troubleshoot dialer systems.
- Manage and monitor dialer platforms such as VICIdial, GoAutoDial, and Asterisk.
- Handle SIP trunk configuration, DID management, and VoIP connectivity.
- Troubleshoot call connectivity issues, call drops, audio problems, and network failures.
- Monitor dialer performance and ensure uninterrupted calling operations.
- Configure and maintain extensions, campaigns, inbound/outbound routes, and agent logins.
- Coordinate with internet service providers and SIP/VoIP vendors for technical issues.
- Maintain dialer servers, databases, and system backups.
- Provide technical support to agents, Team Leaders, and management.
- Ensure proper functioning of dialer infrastructure during all operational shifts.

Required Skills & Qualifications




- Minimum 1–3 years of experience in Dialer Support / IT Support in the BPO industry.
- Hands-on experience with VICIdial, GoAutoDial, and Asterisk.
- Knowledge of Linux server administration and basic command-line operations.
- Understanding of SIP, VoIP, RTP, DID, and IP networking.
- Experience with Zoiper, X-Lite, Eyebeam, or similar softphones.
- Basic knowledge of LAN, WAN, routers, switches, and firewalls.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently and handle urgent technical issues.

Preferred Qualifications
- Experience supporting international BPO / outbound sales processes.
- Knowledge of dialer server installation and configuration.
- Familiarity with MySQL database management and server monitoring.
- Knowledge of call recording, call routing, and campaign management.

Salary & Benefits
- Salary: As per experience and technical expertise.
- Full time permanent employment.
- Opportunity to work with international BPO operations.
- Professional growth and learning opportunities.

Working Requirements
- Working Days: Monday to Saturday (as per company policy).
- Shift: Rotational / As per operational requirements.
- Work Location: Salt Lake, Kolkata.
- Joining: Immediate joiners preferred.

Interested candidates can share their updated resumes with the HR Department. Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Dialer Support Technician. (Kolkata)
🏢 A1 MEDIA COMMUNICATION PRIVATE
📍 Kolkata