IT Support Executive – Desktop, Server & Network Support

Department: Information Technology (IT)

Industry: 5-Star Hospitality / Hotel

Employment Type: Full-Time

Job Location: Hyderabad

Job Summary

We are looking for a technically skilled and responsible IT Support Executive to manage and maintain the hotel's IT infrastructure, including desktops, laptops, servers, network devices, printers, and other IT-related equipment.

The candidate will be responsible for ensuring smooth and uninterrupted IT operations across all hotel departments, providing timely technical assistance to employees, monitoring network connectivity, and maintaining the hotel's IT systems in accordance with hospitality industry standards.

Key Responsibilities

1. Desktop & End-User Support

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
- Install and maintain Windows operating systems, MS Office, antivirus, and business applications.
- Provide technical support to hotel staff across all departments.
- Troubleshoot hardware, software, email, login, and connectivity-related issues.
- Maintain IT asset inventory and software licensing records.

2. Server Administration

- Monitor and maintain Windows/Linux servers.
- Perform server health checks, updates, patch management, and troubleshooting.
- Manage user accounts, permissions, and access controls.
- Monitor server performance, storage, and resource utilization.
- Ensure regular data backups and verify backup availability.
- Assist in maintaining server security and uptime.

3. Network & Connectivity Management

- Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity.
- Configure and troubleshoot routers, switches,



access points, and firewalls.
- Identify and resolve network connectivity issues.
- Manage IP addressing, DHCP, DNS, and basic VLAN configurations.
- Coordinate with Internet Service Providers (ISPs) for connectivity and escalation.
- Ensure reliable Wi-Fi connectivity across guest rooms, offices, and common areas.

4. Hotel IT Systems Support

- Provide technical support for Hotel Property Management Systems (PMS).
- Support hotel billing, POS, front-office, back-office, and other operational applications.
- Coordinate with software vendors for application-related issues.
- Support CCTV, biometric attendance, access control, and other IT-integrated systems.
- Ensure minimum disruption to hotel operations during technical maintenance.

5. IT Operations & Documentation

- Maintain daily IT issue logs and resolution reports.
- Conduct preventive maintenance of IT equipment.
- Maintain IT infrastructure documentation, network diagrams, and asset registers.
- Follow IT security policies and ensure data confidentiality.
- Provide timely support during critical hotel operations and emergencies.

Required Technical Skills
- Good knowledge of Windows 10/11 and Microsoft Office.
- Basic knowledge of Windows Server and Linux administration.
- Hands-on experience in desktop and laptop troubleshooting.
- Knowledge of LAN, WAN,



TCP/IP, DNS, DHCP, and VLAN.
- Understanding of routers, switches, firewalls, and Wi-Fi access points.
- Basic knowledge of data backup and recovery.
- Knowledge of antivirus, endpoint security, and IT asset management.
- Familiarity with hotel PMS/POS applications will be an added advantage.

Educational Qualification
- Diploma / BCA / B.Sc. Computer Science / B.Tech (IT/CSE) or equivalent qualification.
- Relevant IT certifications such as CCNA, CompTIA A+, Network+, or Microsoft certifications will be an advantage.

Experience
- 1–4 years of experience in Desktop Support / IT Support / Network Support.
- Experience in hotels, hospitality, hospitals, or corporate IT environments will be preferred.
- Freshers with good technical knowledge and practical troubleshooting skills may also be considered.

Candidate Requirements
- Good communication and interpersonal skills.
- Professional attitude and customer-service orientation.
- Ability to work independently and handle technical issues under pressure.
- Willingness to provide IT support across different hotel departments.
- Ability to maintain confidentiality and follow hotel policies.

Key Performance Indicators (KPIs)
- Timely resolution of desktop and network issues.
- Server and network uptime.
- Timely completion of preventive maintenance.
- Backup monitoring and successful backup verification.
- Reduction in recurring IT complaints.
- Timely response to support requests from hotel departments.

Pay: ₹25,000.00 - ₹45,000.00 per month

Advantages

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Hyderabad)
🏢 Bharat VOIP Communications Private
📍 Hyderabad