We are looking for a Desktop Engineer to provide technical support, installation, configuration, troubleshooting, and maintenance of desktop systems, laptops, printers, and IT peripherals. The candidate will be responsible for ensuring smooth IT operations and delivering effective end-user support while adhering to organizational IT policies and service-level agreements (SLAs).

Key Responsibilities

- Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripherals.

- Provide L1technical support for hardware, software, operating systems, and network-related issues.

- Troubleshoot and resolve incidents related to Windows OS, Microsoft Office, Outlook, VPN, antivirus, and business applications.

- Manage user accounts, password resets, access permissions, and email configurations.

- Install, upgrade, and patch operating systems and applications.

- Monitor and maintain IT assets, inventory records,



and asset life-cycle management.

- Coordinate with vendors for hardware repairs, warranty claims, and replacements.

- Support LAN/WAN connectivity, Wi-Fi, and network troubleshooting.

- Assist in deployment activities, system migrations, and current user onboarding.

- Maintain documentation of incidents, service requests, and technical procedures.

- Ensure compliance with information security policies and IT processes.

Required Technical Skills

- Windows 10/11 Administration

- Microsoft Office 365 / Outlook

- Active Directory (User Management)

- TCP/IP, DNS, DHCP, VPN

- Hardware Troubleshooting (Desktop, Laptop, Printer)

- Remote Support Tools

- IT Asset Management

- Ticketing Tools (ServiceNow, ManageEngine, Freshservice, etc.)

- Basic Networking Knowledge

📌 Desktop Support Engineer (Mumbai)
🏢 Allied Digital
📍 Mumbai