ROLE OVERVIEW

Lead the complete Quality Assurance and Quality Control function across Surlon Indias manufacturing operations. The DGM – Quality will strengthen process and product quality, manage customer and supplier quality, maintain existing management systems and drive the EN 9100 / AS9100 implementation and certification programme.

KEY RESPONSIBILITIES

- Lead plant-wide QA, QC and supplier quality; set objectives, assign accountability, develop the team and review performance with management.
- Own the EN 9100 / AS9100 implementation and certification programme, including gap assessment, action plans, training, internal audits and closure of findings.
- Maintain compliance with IATF 16949, ISO 9001, customer-specific requirements and applicable ISO 14001 controls in coordination with other departments.
- Implement process controls for nylon casting, injection moulding, extrusion and precision machining, including material identification, batch traceability and dimensional stability.
- Maintain QMS documentation, SOPs, process flows, PFMEAs, Control Plans and inspection standards; lead APQP and PPAP for recent and modified products.
- Oversee incoming, in-process and final inspection, metrology, CMM, calibration, MSA and SPC, with effective control of critical characteristics.
- Lead customer, certification and internal audits; resolve non-conformities, complaints and escalations using containment, 8D, root-cause analysis and CAPA.
- Establish aerospace-focused controls for configuration management, engineering changes, product safety, risk management and first article inspection as applicable.
- Drive supplier quality improvement and collaborate with Production, R&D;,



Engineering and PPC to prevent defects and reduce cost of poor quality.
- Report quality KPIs, audit status, customer complaints, rejection and rework trends to management; ensure corrective actions are sustained.

MANDATORY REQUIREMENTS
- Minimum 15 years of manufacturing quality experience, including senior leadership responsibility for plant-wide quality systems and teams.
- At least 5 years of hands-on EN 9100 / AS9100 quality-system experience, including direct involvement in implementation, certification or recertification audits.
- Strong knowledge of IATF 16949, ISO 9001, customer-specific requirements and core quality tools: APQP, PPAP, PFMEA, Control Plans, SPC and MSA.
- Proven experience in QMS documentation, audit management, 8D, root-cause analysis, CAPA and implementation of effective shop-floor controls.
- Ability to interpret engineering drawings, GD&T; and precision-component inspection requirements; strong analytical and technical judgement.
- Effective leadership, cross-functional coordination and professional customer communication skills.

PREFERRED EXPERIENCE
- Quality leadership in aerospace manufacturing, engineering plastics, precision machining or other engineered components.
- Experience with polymer processing, CMM inspection, cleanroom and temperature-controlled manufacturing.
- EN 9100 / IATF auditor training and experience managing complex customer or certification audits.

PERFORMANCE MEASURES
- EN 9100 implementation milestones, certification readiness, audit findings and timely closure of corrective actions.
- Customer complaints, PPM / rejection rates, first-pass yield, rework and cost of poor quality.
- Supplier quality performance, process capability, traceability, calibration compliance and team effectiveness.

📌 Deputy General Manager (DGM) Quality (Greater Noida)
🏢 SURLON INDIA
📍 Greater Noida