Key Responsibilities

- Technical Architecture &
- Solution Design

- Lead technical discovery sessions to understand customer requirements for data migration and integration.

- Assess source and target systems, data structures, volumes, APIs, and dependencies.

- Design scalable migration architectures, data models, mapping strategies, and integration solutions.

- Translate business requirements into technical solutions and implementation plans.

- Data Migration &

- Transformation

- Lead end-to-end data migration activities, including data assessment, mapping, transformation, import/export, validation, and reconciliation.

- Develop and maintain ETL pipelines and reusable migration frameworks.

- Transform large datasets into formats compatible with target CRM and SaaS platforms.

- Ensure data accuracy, integrity, quality, and consistency throughout the migration lifecycle.

- Troubleshoot complex data migration and transformation issues.

- API &

- Platform Integration

- Design and implement integrations using REST APIs, web services, and backend services.

- Integrate CRM, SaaS, and customer service platforms with third-party enterprise applications.

- Work with Zendesk APIs, imports, exports, and platform integration capabilities.

- Develop secure and scalable integration solutions across multiple platforms.

- Cloud &

- Database Engineering

- Design and deploy cloud-based migration and integration solutions using AWS.

- Work with relational databases such as PostgreSQL, MySQL, and Amazon Aurora.

- Develop and optimize SQL queries and database structures.

- Implement containerized deployment solutions using Docker or similar technologies.

- Work in Linux-based development and deployment environments.

- Technical Leadership &

- Delivery

- Provide technical estimates, recommendations, migration plans, and delivery roadmaps.

- Manage multiple customer-facing projects and competing priorities.

- Troubleshoot complex API, database, integration, and performance issues.





- Conduct architecture reviews, code reviews, and technical design discussions.

- Mentor junior engineers and continuously improve migration frameworks and engineering practices.

Mandatory Skills &

- Qualifications

- Minimum 6 years of experience in Data Migration, Data Engineering, Backend Engineering, Integration Development, or Solution Architecture.

- Strong hands-on experience in end-to-end data migration and transformation.

- Mandatory experience with CRM, SaaS, Customer Service, or Enterprise Service Management platforms.

- Solid experience in platform integration using REST APIs, Web Services, and third-party integrations.

- Hands-on expertise in Python 3 and SQL.

- Experience with Zendesk APIs and data migration/integration.

- Strong knowledge of relational databases, database design, data modelling, and ORMs.

- Experience with PostgreSQL, MySQL, Amazon Aurora, or similar databases.

- Experience developing ETL pipelines and handling large datasets.

- Hands-on experience designing and deploying solutions on AWS.

- Understanding of data security, privacy, access controls, and secure data handling.

- Experience working with Linux-based environments.

- Excellent customer-facing communication and problem-solving skills.

- Ability to manage multiple projects and coordinate with cross-functional teams.

Preferred Skills

- Experience with Zendesk, Freshdesk, Zoho, Salesforce, ServiceNow, or Microsoft Dynamics 365.

- Strong exposure to Zendesk APIs, imports, exports, integrations, and application frameworks.

- Experience in Professional Services or delivering external customer projects.

- Knowledge of Docker and containerization technologies.

- Experience with automated testing and software development best practices.

- Ability to estimate migration and integration efforts and define technical delivery plans.

- Experience mentoring engineers or leading small technical teams.

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

📌 Data Migration Technical Architect / Lead Engineer (Bengaluru)
🏢 Synectics Apac
📍 Bengaluru